Customer Service Professional with 10+ Years Experience
Resume:
Nov **** resume
To whom it may concern:
I am interested in finding a position as a customer service professional. I know that my Customer Service skills and my strong work ethic would be helpful for me to be a successful candidate in any position. I am confident that if you ask me to complete a task, I will complete the task with excellence and to the best of my ability. I am an agreeable person; I have excellent work ethics and will focus on becoming a valuable team player.
Effective criticism is how I am able to progress and become outstanding. I am a person of high integrity, with great work ethics, and one who always aims to get the job done efficiently and accurately. My education includes an Associate’s Degree as a Para-Educator. I have over 10 years of call center/customer service skills.
Currently, I am interested in finding a permanent, full-time position that will allow me to grow and learn new skills. I am a hard worker, dependable, and have excellent customer service skills. I have taken college classes in Medical Terminology, Business Math and Human Relations. Please contact me at your convenience.
Sincerely,
Kandi Williams
Kandi Williams
901 Tule Lake Road S.
Tacoma, WA 98444
*************@*****.***
Objective:
Highly organized and customer-focused professional with 10+ years of experience, proficient at process management and detailed documentation, seeking to leverage strong communication and problem-solving skills to excel as an Authorization Specialist in a dynamic medical billing office. Summary of Qualifications:
* More than 10 years of successful customer service experience working in a call center and business environment. Focus on active listening skills, human relations, conveying information effectively, and critical thinking.
* Possess solid computer skills and have an excellent working knowledge using Microsoft Word, Excel, PowerPoint, and Outlook. Also, able to utilize office equipment including photocopiers and fax machines.
* Well organized, able to multi-task and able to manage time effectively.
* Knowledge of clerical procedures and systems such as Microsoft Office, managing files and records, designing
forms, and other office procedures.
* Type up to 50 WPM and 10 key by touch
* Able to work well in a team environment or independently. Employment History:
Teksystems
Cambia- Regence BCBS
Aug. 4, 2025 - Present
Responsibilities include:
*Answer calls and assist providers with their questions regarding benefits, pre-authorizations and claims.
*Make follow-up calls for tasks that need more research.
*Ask my mentor and supervisor for help when I am not sure of the correct answer. Performance Home Medical
Order Intake
Sept.17, 2024 - June 11, 2025
Responsibilities included:
*Process CPAP machine orders
*Ask questions when needed
*Insurance authorization for pending or open orders. Family care-
June 22, 2022 - Sept. 11, 2024
Took care of an ill family member in Chicago & took time off to care for my grandchildren. My youngest granddaughter will be starting preschool soon, I am ready to start a new job as I need to keep busy. TrueBlue,
Administrative Assistant/Switchboard Operator
Tacoma, WA Nov. 2021- June 2022
Responsibilities included:
• Process business licenses for each city for the United States & Canada, responsible for mailing current business licenses so their business could operate legally.
• Monthly business expenses and submitted receipts to go with each expense.
• Answer incoming calls and direct each call to the appropriate department or person that could help the caller.
Centene, Coordinated Care,
Member Services Representative
Tacoma, WA Nov. 2019 - Nov. 2021
Responsibilities included:
• Answer incoming calls and resolve members' questions about their Medicaid health insurance.
• Make outgoing calls to access if a health survey needed to be filled out and if so, helped the member fill out.
• Answered incoming calls for a sister company, Nevada, they needed extra help and I filled in to help their members resolve issues regarding their Medicaid health insurance. Education:
Clover Park Technical College
Associate of Arts: Applied Technology
June 2006
Stadium High School
High School Diploma
June 1993
Contact this candidate