Paralegal with 30+ Years Banking Leadership

Sharon Scott

**** *. ******* *** ******, Ca *****

707. 246.8170

OBJECTIVE: To bring my management skills and experience to an established

company. I am creative in my supervisory skills with training and coaching team members. I want to support a company to achieve its long-term goals.

EXPERIENCE:

2022-Present Chaffey College

Criminal Justice Certification Completed

Paralegal Studies Certification Completed

Corrections Science Certification In Progress

Attended College or the first time at age 72

2006-2010 JPMCHASE STUDENT LOANS Indianapolis, Indiana

Position: Team Lead/Supervisor

Responsible for the overall results of the phone team including making sure the student applications were completed correctly. Making sure all team members were trained and coached on the proper way to handle the calls including phone etiquette and phone statistics. I also complete phone evaluations making sure that the agents were using the proper script when taking calls. Taking escalated calls and resolving customer issues with a 48 hour turn around…

2000-2006 KAIPERM FEDERAL CREDIT UNION Oakland, California

Position: Member Support Supervisor Responsible for the overall needs of the Member Support Department including scheduling, phone observations, maintaining excellent customer service, generating

sales. I was responsible for administering, performance valuations and counseling sessions and one on one performance updates on a quarterly basis. Relieved Branch

Manager as needed. Oversaw and completed and processed Escheatment, dormant

and inactive account maintenance. I was involved in several Credit Union

as Compliance Committee, Member Agreement Update, Service Fee Committee, and

New Signature Card Update Committee. Running the overall operation of the

Member Committees such Support Department assuring all members were given

solutions to their needs using a need based selling process.

Sharon Scott

1697 N. Redding Way Upland, Ca 91784

707. 246.8170

2000-2000 BAY VIEW BANK San Mateo, California

Position: Senior Teller

Responsible for all teller transactions.

Balancing the ATM's on a daily basis, making sure all customer transactions are processed.

Helping the Customer Service Supervisor whenever needed.

Other duties include: Closing the branch at

the end of the day, running the reports for closing the branch.

Sorting all the work to go to processing. Counting and balancing the vault. Acting as the Customer Service Supervisor

whenever she is not available or on her day off. Acting as the Supervisor on Saturdays.

Counting the shipment of cash when delivered.

Processing Food Coupons and preparing them for shipment out of the branch.

Scheduling Tellers lunches. Helping other

Tellers with any questions or problems that may occur. Researching customer

service questions. Ordering photocopies of

items. Processing all deluxe check orders online. Assist the manager in any way needed.

1998-2000 BAY VIEW BANK San Mateo, California

Position: General Teller

Responsible for customer service, cashing checks, accepting

deposits, processing daily work in a timely

manner. Processing work efficiently and accurately. Meeting all job responsibilities as given to me.

1994-1999 PARKSIDE CAFE Concord, California

Sharon Scott

1697 N. Redding Way Upland, Ca 91784

707. 246.8170

Position: Owner/Manager

Responsible for the overall operation of an Italian Restaurant including food cost, budgets, ordering coffee and food products including produce, interviewing, hiring, training, counseling and scheduling new team members, hosting and greeting

customers, waiting on tables, and marketing and sales

1994-1996 IHOP Santa Rosa, California

Position: Accounts Payable

Responsible for collecting all invoices from six restaurants (one

owner) weekly. Inputting invoices into home computer program

and issuing all checks to pay all invoices on a 28-day cycle.

Communicating with all venders. Solving all invoices and/or payments

BANK OF AMERICA

1975-1988 San Francisco, California

1987-1988 Gateway Plaza Concord, California

Position: Account Administrator-Corporate Officer

Responsible for all Financial needs of large Brokerage and Stock

Companies on the east coast including: Wiring money from them

accounts to their customers’ accounts; advances on Lines of Credit,

crediting and debiting their checking accounts, and balancing

their accounts.

Sharon Scott

1697 N. Redding Way Upland, Ca 91784

707. 246.8170

1985-1987 Concord Main Concord, California

Position: Loan Department Supervisor Responsible for overall operation of the Note Department including: staffing

Training, (for eight branches) boarding commercial loans, incoming and outgoing collections, incoming and outgoing wires, and assisting the Financial Services

Officers. Writing Evaluations and Counseling Sessions

1984-1988 Consumer Loan Center Fresno, California

Position: Delinquency Loan Officer Responsible for collecting on delinquent auto loans, maintaining a

4.5 ratio on 1800 loans. While in this position some other duties were handling charge-offs and repossessions.

1983-1984 Fashion Fair Branch Fresno, California

Position: Loan Department Supervisor Responsible for overall operation of the Note Department including: staffing, training, boarding commercial loans, incoming, and outgoing wires, and assisting Financial Services Officers. Writing Performance Evaluations and Counseling Sessions.

1980-1983 Fashion Fair Branch Fresno, California

Position: Utility and Head Utility Officer Responsible for relieving in all operations ie: General Ledger,

Rejected Items, Returned Items, New Accounts, Note Department,

Sharon Scott

1697 N. Redding Way Upland, Ca 91784

707. 246.8170

Merchant Vault, Bookkeeping Department for vacations and

illnesses. As Head Utility Officer I relieved all Supervisory

positions and staffing and scheduling of the other Utilities.

1976-1980 Manchester Center Branch Fresno, California

Position: Merchant Teller and Assistant Vault Teller

Responsible for large merchant deposits, ordering and shipping

currency, making change orders for merchants.

1975-1976 Kaiser Center Branch Oakland, California

Position: General Teller

Responsible for customer service, cashing checks, and accepting

deposits and payments on loans.

EDUCATION

1969 Santa Clara Beauty College State Board of Cosmetology License

1968 Fremont High School Sunnyvale, Ca.

Diploma

Chaffey College

Criminal Justice Certification Completed

Paralegal Studies Certification Completed

Corrections Science Certification In Progress

Attended College or the first time at age 72

Classes attended:

Management: The Risk of Change, Supervisor Skills I and II, New Accounts class, Customer Service class, Basic

and Advanced IRA classes.

Personal and Civic Affiliations:

Sharon Scott

1697 N. Redding Way Upland, Ca 91784

707. 246.8170

Wilson Park Little League (Vallejo)

St. Catherine of Sienna (Vallejo) Coach-Girls Volleyball, Girls Basketball, Room Mother (5 years)

St. Catherine of Sienna (Vallejo) Religious Education Teacher St. Patrick-St. Vincent High School (Vallejo) Parent Club President

St. Patrick-St. Vincent (Vallejo) School Board Member

Sharon L. Scott

1697 N Redding Way

Upland, Ca. 91784

Cell 707-***-****

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