Seasoned Customer Service & Sales Professional with Digital Focus
Resume:
Confidential Resume of
Rohan Edwards
Calgary, AB
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PROFESSIONAL SUMMARY
Versatile sales and marketing professional with 10+ years of experience across technology, insurance, and media sectors. Proven ability to drive business development, lead creative content initiatives, and deliver client-focused solutions and support. Experienced with building strong stakeholder relationships, project management and adapting to dynamic environments.
SKILLS SUMMARY
• Customer Service
• Business Development
• Sales & Marketing
• Technical Support
• Project Management
• Onboarding & Training
• Product Design
• Copywriting &
Communications
• Brand & Content
Development
• Publishing & Licensing
EDUCATION
• Laurentian University – Business Management - Marketing - Sudbury, ON
• Mount Royal University – Arts - English - Calgary, AB
• Crescent Heights High School - General Diploma - Calgary, AB PROFESSIONAL EXPERIENCE
ARMZHOUSE MEDIA
CREATIVEDIRECTOR/PRODUCER JULY 2016 – FEBRUARY 2025 Calgary, Alberta
• Directed strategy and execution of content creation, digital campaigns, and event promotion.
• Produced and edited multimedia (audio/video) for creatives and brand partners.
• Managed publishing catalog, licensing deals, and contract negotiations.
• Built brand campaigns in collaboration with artists, venues, and sponsors.
• Supervised sync licensing opportunities and digital rights management. THE CO-OPERATORS
POLICY SERVICES REPRESENTATIVE JULY 2014 – AUGUST 2017 Calgary, Alberta
• Completed successful broker rollover acquisition projects with a high level of accuracy.
• Provided underwriting and risk analysis support.
• Maintained and audited client data using Excel and insurance platforms.
• Ensured compliance and accuracy in multi-policy data management.
• Earned internal certifications including CoopLearn. RENOWORKS SOFTWARE INC
ACCOUNT EXECUTIVE JANUARY 2011 – SEPTEMBER 2013
Calgary, Alberta
• Improved desktop software sales by 25% including coaching/training support
• Increased visualization project delivery by over 30% annually.
• B2B cold outreach and CRM sales tracking (Salesforce).
• Managed portfolio of visualization products and services to SMB & Enterprise Clients
• Analyzed market segments to identify new sales and grow current portfolio
• Developed marketing and training content using Adobe Suite, MS Office Suite and other tools.
• Monitored KPI’s, lead generation, commission and training with weekly and monthly reporting. CUSTOMER SUPPORT/ SALES ASSOCIATE OCTOBER 2010 – JANUARY 2011 Calgary, Alberta
• Training resource for visualizer solutions and training program onboarding.
• Point of contact for customer and technical support.
• Processed sales orders, payments, and client subscription onboarding.
• Coordinated front desk operations and shipping/receiving.
• Managed and delivered visualization projects using proprietary tools. BELL CANADA
NETWORK DISPATCH COORDINATOR MAY 2008 – MARCH 2009 Calgary, Alberta
• Managed NOS technician scheduling across AB and BC regions.
• Coordinated urgent dispatches and parts logistics.
• Updated and maintained dispatch database systems. BUSINESS CLIENT SERVICES REPRESENTATIVE NOVEMBER 2006 – MAY 2008 Calgary, Alberta
• Served as Single Point of Contact (SPOC) for mid-market and enterprise clients
• Provided high-level support, troubleshooting, and client escalations.
• Achieved customer service certification for excellence. CUSTOMER SERVICE REPRESENTATIVE MARCH 2006 – NOVEMBER 2006 Calgary, Alberta
• Managed billing inquiries, quotes, and account changes.
• Assisted with new hire training, coaching and onboarding.
• Recognized with internal award for customer service.
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