Multifaceted Professional with Strong Adaptability

JENNIFER TILGHMAN

Merced, California ***** 209-***-****

********************@*****.***

Hardworking, highly motivated Professional, eager to lend my combined knowledge to enhance business performance. I adapt well as an individual and as a team player. Professional work ethic, I quickly adapt to different positions and drive company objectives. Resourceful & driven with a passion for growth and efficiency to meet and exceed company needs, as well as increase productivity and business. EXPERIENCE

JUNE 2011 – FEBRUARY 2012

COLLECTION SPECIALIST, COLLECTION SERVICE OF MERCED COUNTY Generated invoices, legal documents and sent out payment reminders Negotiated with customers to reach payment agreements Resolved billing and customer debt issues

Processed payments and legal documents for bankruptcy and court proceedings involving special assigned accounts

Investigated and performed skip tracing activities, locate debtors and verify contact information

JANUARY 2008 – MARCH 2009

BACK OFFICE MEDICAL ASSISTANT, SANTA FE PET HOSPITAL MERCED, CALIFORNIA Utilized excellent customer service skills to answer phone inquiries from patients and other healthcare providers

Supported physicians in examinations, procedures as well as diagnostic tests Triaged patients and their conditions and treatments Responded promptly to requests for assistance from Doctors Provided post-operative care instructions to clients after patient's surgery, or other medical procedures

SEPTEMBER 2005-JUNE2007

ASSISTANT PROPERTY MANAGER, LAUREL GLEN APARTMENTS MERCED, CALIFORNIA Responded to tenant inquiries and complaints in a timely manner Interviewed and screened potential/prospective residents for qualification of occupancy Executed routine property inspections to prevent and identify problems and exposures Inspected vacant units prior to move-in & move-out to identify any damage or needed repairs

Maintained accurate records regarding leases, rent rolls and security deposits JULY 2002- MARCH 2005

KENNEL ATTENDANT/RECEPTIONIST VALLEY ANIMAL HOSPITAL MERCED, CALIFORNIA Performed regular cleaning duties such as changing bedding, mopping floors, sanitizing cages and kennels while using and replenishing special industrial cleaning supplies. Efficiently managed time between multiple tasks such a walking dogs, feeding cats and hospital patients Welcomed on site emergency situations and directed to appropriate personnel Exercised animals my (patients) regularly while adhering and enforcing safety protocol. EDUCATION

NOVEMBER 2009

CERTIFICATION IN MEDICAL ASSISTING, MERCED COLLEGE CAREER ADVANCEMENT ACADEMY

Completed the entire course. Completed medical terminology, medical clinical classes as well as Microsoft Office. Merced Faculty Associates is the Doctors Medical Office I Completed my internship.

JUNE 2006

ASSOCIATE IN ARTS (A.A) IN GENERAL STUDIES, MERCED JUNIOR COLLEGE Continued my studies in the Medical Field and have since left my schooling open due to room for growth.

JUNE 2002

HIGH SCHOOL DIPLOMA, GOLDEN VALLEY HIGH SCHOOL

Graduated with honors in the AVID program and received High School Diploma SKILLS

Bilingual Records Management

Great Communication Multi-tasker

Persuasive Self Motivated

REFERENCES

Waddah Muhammad 209-***-**** 550 E. Main St Merced, Ca 95341 Business Owner Merced Liquor Store Acquainted: 30+years Dorothy Santillian 209-***-**** 1127 B. Street Merced, Ca 95341 Homemaker Acquainted: 2+years

Wesley Sanders 209-***-**** 1411 B. Street Merced, Ca 95341 Unarmed Security Guard Acquainted: 4+years

2

Contact this candidate