Concierge Professional with Hospitality Focus

Eklass Awol

***************@*****.***

PROFESSIONAL SUMMARY

Personable and service-driven concierge professional with experience in high-traffic residential and hospitality environments. Skilled in delivering exceptional guest experiences, managing front desk operations, and supporting property management teams more than 300 unit. SKILLS

● Concierge & Front Desk Services

● Guest Relations & Hospitality Protocol

● Property Management Support

● Package & Delivery Coordination

● Resident Communication & Service Requests

● Lobby Presentation & First Impressions

● Multitasking & Time Management

● Professional Phone & Email Etiquette

Concierge & Property Management Intern

Envoy Apartments, Washington, DC

June 2025 – Present

● Logged, organized, and secured package deliveries using internal tracking systems.

● Delivered five-star concierge service by warmly greeting residents and visitors and assisting with daily needs.

● Responded promptly to resident inquiries, service requests, and complaints with professionalism and discretion.

● Supported front office operations and community engagement activities to foster resident satisfaction.

● Collaborated with property managers to ensure seamless communication between residents and management. Front Desk Receptionist

Gambela Hotel, Addis Ababa, Ethiopia

January 2024 – July 2024

● Provided a welcoming guest experience by managing check-ins, check-outs, and reservations.

● Handled multi-line phone systems and coordinated guest services with other departments.

● Resolved guest concerns promptly and escalated issues when needed to maintain service standards.

● Maintained lobby presentation and created a professional first impression for all guests.. Customer Service Assistant

TBH Clothing, Addis Ababa, Ethiopia

June 2023 – January 20242

● Assisted shoppers with purchases, inquiries, and concerns in a fast-paced retail environment.

● Managed POS transactions and upheld accuracy in all cash handling procedures.

● Delivered high-quality service that enhanced customer satisfaction and store loyalty. Apprentice – Customer Support & Community Engagement Addis Ababa Youth Association, Addis Ababa, Ethiopia September 2021 – May 2023

● Engaged with community members to provide information and direct them to available resources.

● Supported local events including safety campaigns and blood donation drives.

● Built strong interpersonal and communication skills through direct public service. EDUCATION

High School Diploma – 2024

Amigonian School, Addis Ababa, Ethiopia

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