Information Technology Professional with IT Operations Experience

Judith Hunt

**** ********* ***** • Flint Michigan 48507 810-***-**** ********@*********.***

Information Technology Professional

PROFESSIONAL SUMMARY

Information Technology Professional with a mix of technical skills such as: Managing desktops, laptops, networks, and printers. Experienced in server administration, Active Directory, print queues, mobile device support, DHCP, PowerShell, Networking tools, and SCCM.

PROFESSIONAL EXPERIENCE

Field Service Technician 07/ 2001 -08/2003

Tek Systems, Southfield, Michigan

•Provided LAN administration support, maintained computer equipment, and handled network troubleshooting.

•Diagnosed and resolved network issues, minimizing downtime.

•Maintained computer equipment, enhancing operational efficiency

Senior Field Service Technician 08/ 2003 - 03/ 2025

DTE Energy

•Facilitated support for multiple service centers, effectively managing laptops, desktops and peripherals.

• Demonstrated expertise in server administration, Active Directory, print queues, mobile device support, DHCP, PowerShell, networking tools, and SCCM. Provided comprehensive IT user support, managing and resolving a high volume of incidents and service requests via Service Now ticketing system.

•Created and maintained technical documentation for system configurations, troubleshooting procedures, and user guides to enhance support efficiency.

•Supported and enforced security solutions, ensuring policy compliance for supported systems and devices.

•Held various positions including LAN Administrator and Senior Technician with the VMIS Team.

SKILLS

•Active Directory

•Mobile device & desktop support

•Quality Control Methodologies

•Adaptability & Customer Service

EDUCATION & CERTIFICATIONS

ITT Technical Institute, Fort Wayne, IN Associate's in Electronic Engineering

Computer Network Engineering Certificate

CompTIA+ Certificate

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