Front Office Receptionist and Customer Service Lead

EG

ELIYANA GALLARDO

******************@*****.*** 760-***-**** Hesperia, CA 92345

Multifaceted Front Office Receptionist with experience in managing busy reception areas, facilitating smooth office operations, and providing superior customer service with experience from previous past jobs. Strengths include strong organizational skills, adaptability to fast-paced environments, and ability to prioritize tasks effectively. Made significant impact in previous roles by improving procedures for efficiency and enhancing client satisfaction through professional communication etiquette.

Customer service

Telephone etiquette

Payment processing

Mail distribution

Document filing

Cash handling

Listening skills

Excellent communication

Critical thinking

Meeting support

Email correspondence

Document preparation

Work prioritization

Relationship building

Organizational skills

Multitasking

Customer relationship management

Positive attitude

costumer service experience.

San Bernardino County Children and

Family Services Victorville, California

Assistant Lead Front Office Receptionist

10/2023 - 08/2024

Resolved customer complaints quickly and professionally in accordance with company policy.

Processed mail deliveries on a daily basis and distributed mail among employees according to departmental requirements.

Provided support to other staff members as needed, such as filing documents, photocopying and faxing paperwork.

Prepared reports related to customer service metrics such as wait times or resolutions rates.

Answered incoming calls and routed them to the correct departments or individuals.

Processed payments from customers using point-of-sale systems accurately and efficiently.

Assisted in training new staff members on proper telephone etiquette techniques and how to handle difficult customers.

Signed for packages, recorded deliveries.

Maintained reception area, greeted customers and checked into reception log. Answered basic questions or concerns. Directed customers to appropriate workers. Answered telephone calls, took messages, receiving, sorting and distributing mail, imaging, filing documents and basic administrative support to Child Support Officers.

Jersey Mike's Subs Apple Valley, CA Assisted in the preparation of food items such as sandwiches. Summary

Skills

Experience

Crew Member

06/2023 - 10/2023

Provided excellent customer service to maintain a positive atmosphere for guests.

Organized dining room tables with condiments, napkins and other necessities prior to seating.

Packaged menu items into bags or trays and placed drink orders into carriers.

Wiped down tables and equipment, swept and refilled stock. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Trimmed meats and cheeses for sandwiches as needed. Operated cash registers to process payments from customers. Replenished condiments and other supplies at front counter areas. Assisted in the training of new staff members on proper sandwich-making techniques.

Monitored temperature of freezers and coolers throughout shift. Checked expiration dates on products to ensure freshness of items served to customers.

Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

Provided excellent customer service by addressing inquiries promptly and professionally.

Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.

Completed opening, closing.

WaBa Grill Hesperia, California

Cashier/Crew Member

11/2022 - 01/2023

Register sales, scanning items, itemizing and totaling, cash handling, customer service, greeted customers, prepared food and bag purchases, resolve customer issues, cleaned and maintained lobby. Greeted customers and answered any questions they had about the store's products and services.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Conducted price checks for special orders or discounts as requested by customers.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Resolved customer complaints professionally in accordance with company policy.

Stocked shelves with merchandise when needed.

Issued receipts, refunds, credits or change due to customers. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Performed other duties as assigned by management.

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Took orders from patrons and input selections into store computer system. Golden Corral Buffet and Grill Hesperia,

California

Managed incoming calls during busy shifts.

Assisted servers in seating guests by escorting them to their tables. Host

05/2022 - 09/2022

Processed payments from customers using a POS system Took reservations over phone and in person.

Maintained cleanliness of lobby area, including wiping down tables and chairs.

Balanced cash drawers at the end of each shift.

Contributed to team efforts by accomplishing related tasks as needed. Greeted guests upon arrival and provided them with menus. Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. Accommodated guests with children and special needs to promote comfortable dining experience.

Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

Customer service, stocking, inventory, maintained food bar and restroom, assist customers and resolved issues.

Sonic Drive-in Apple Valley,CA Apple

Valley, California

Cook

01/2017 - 08/2022

Prepared food, maintained a clean work station, food storage, inventory, setting up and cleaning work stations, packaging purchases, while maintain proper food handling and safety sanitation standards. Inspected kitchens for sanitary conditions before the start of each shift. Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Resolved customer complaints regarding food quality or services provided. Took inventory counts before and after shifts to complete food inventory or storage sheets.

Operated grills, fryers and broilers to cook items to quality guidelines. Carried pans and trays of food to and from work stations, stove, and refrigerator.

Managed portion control using correct utensils during preparation and plating.

Chopped, diced and sliced vegetables and fruit ahead of rush periods. Wrapped, dated and labeled food items in storage for safety and freshness. Shadow Ridge High School Hesperia, California

High School Diploma

05/2023

English:

Full Professional

Education and Training

Languages

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