IT Professional with 15+ Years Deployment Experience

Ed Simpson

Cambridge CAM • +447********* • **.*******@*******.***

.

PROFILE

Dynamic IT professional with extensive experience across diverse industries, excelling in IT analysis and project delivery. Proven track record in deployment and migration planning, ensuring compliance with SLAs. Adept at problem-solving and fostering continuous improvement strategies, driving successful outcomes in complex environments. Skilled in technical troubleshooting and user support.

WORK HISTORY

Security Escort services, 07/2024 - 01/2025

GalifordTry

Provided temporary security escort services to building contractors at a secure facility.

Assisted personnel in safely navigating restricted areas.

Ensured compliance with security protocols during contractor access.

Monitored movements within the facility to maintain a secure environment.

SC cleared

IT Deployment engineer, 02/2024 - 05/2024

Techtrus

Deploying W11 IT desktop equipment into doctor surgeries across Cambridgeshire.

Vehicle transport agent, 08/2023 - 02/2024

IT Fleet

Oversaw collection, delivery, and relocation of lease vehicles across UK territory.

Maintained accurate records of client interactions and transactions to ensure data integrity.

IT Solutions Architect, 02/2023 - 07/2023

Surrey Police

Company Overview: Provide technical expertise and IT industry knowledge within Surrey and Sussex Police Business Services and Digital Division across a wide portfolio of technologies.

Provide technical expertise and IT industry knowledge within Surrey and Sussex Police Business Services and Digital Division across a wide portfolio of technologies.

IT Solutions Architect, 02/2022 - 09/2022

Huntingdon District Council

Document, analyse and improve business processes and information needs of the Council and advise on 'optimal' solutions.

CONTRACT

MS Lync Subject Matter Expert, 09/2021 - 12/2021

Scottish Borders Council

Technical Lead for MS Lync BT SIP infrastructure implementation.

CONTRACT

Technical Analyst, 08/2021 - 09/2021

Linx Printing

Windows Server updates following security report findings.

Install and cable new SAN, Current SAN management and daily reporting.

HyperV daily checks and management, Assisting junior engineers with complex helpdesk tickets.

Scripting for IT projects - Corporate screen saver / Forced pc restart schedule.

Group policy implementation / testing and updates.

SCCM configuration and final implementation, ESU server licensing - set up, purchase, Fault finding server update faults.

Further process design and improvements.

Training / onboarding new starters.

CONTRACT

Infrastructure Deployment Engineer, 06/2021 - 07/2021

XMA

Upgrade all existing laptops and Desktops, Zyxel switches.

Application installation and migrations, including Office, Exchange, AD.

Technical snapshot: AD, MDT, Data Migration, InTune, Azure services, Azure VM's.

Troubleshooting, Fileserver, Shares, Permissions, Robocopy, Data migration.

CONTRACT

Projects Engineer, 12/2020 - 06/2021

Jagex

Managing various in-house projects and assisting BAU device support of Office 365.

Mobile device rollout planning and execution using InTune, Samsung Knox KME, MDM, Azure AD device and user permissions management.

Laptop and desktop build.

Jamf Cloud - upgrade and migration of Apple iPhone, iPad and MAC configuration, build and end-user-support utilizing Confluence, JIRA, Manage Engine.

CONTRACT

Desktop Support & O365 Engineer, 03/2020 - 08/2020

Queen Elizabeth Hospital NHS Kings Lynn

Onsite desktop, remote and O365 support for NHS staff during escalated transition period of mobile working roll out.

Hardware refresh and new device provisioning of rapid 'work from home' capability expansion.

Active directory user management, O365 user integration with on-prem and offsite mixed environment.

Fast integration of additional video conferencing and video calling systems.

Build Laptop and Desktop hardware from Image and deployment of IT & laboratory equipment.

Project assistance and planning.

Take ownership of and resolve IT helpdesk queries at 2nd / 3rd Line level.

Remote support of homeworkers.

CONTRACT

Lync 2010 Upgrade Lead Engineer, 01/2020 - 03/2020

Scottish Borders Council

MS Lync deployment project upgrading 2010 to 2013 via clean install.

Customer and end user engagement, developing and deploying end user testing program in conjunction with directing technical teams on requirements during the upgrade process.

CONTRACT

Server Systems Auditor, International Operations, 10/2019 - 12/2019

ARM

Auditing contents of server rooms and international offices for prestigious global client.

No further information at this time due to confidentiality agreement in place.

CONTRACT

IT Migration On Site Engineer, 02/2019 - 08/2019

NHS

Contract role managing and delivering onsite roll out of new HP desktop hardware and Windows 10 operating system at GP surgeries and medical facilities & laboratories across Cambridgeshire area.

Install and set up of in-house medical applications, transfer of user and machine data from outgoing equipment.

Liaison with site management to facilitate efficient delivery of new systems hardware, minimal site disruption and positive end user experience.

CONTRACT

IT Migration Engineer, 11/2018 - 02/2019

WilliamsLeeTag

Contract Role management and deployment of 500 desktop / laptop devices.

Experienced Desktop Support Engineer skilled in Active Directory and computer management to facilitate end user and machine migration.

Skilled in SCCM or similar image deployment, legacy builds to WLT standards.

Software deployment through AD security groups, able to support multi-domain environments.

Resolved issues within SLA handling escalations effectively and professionally.

Worked with the service desk taking on L2 / L3 tickets, working with the wider EUC and project team to migrate users.

Regional support and migration of users onto new domain and O365 build (UK possibly Europe).

CONTRACT

IT Support Analyst Senior IT Analyst, 06/2018 - 08/2018

Thomas Cook (Travel Group)

Senior IT Analyst responsible for desktop and laptop build using SCCM, deployment of devices to corporate offices UK wide.

Support users at head office complex with Windows and Office 365 issues.

CONTRACT

Senior IT Analyst, supporting Office 365, 02/2018 - 06/2018

Aviva Insurance

Desktop Support-L2, Office 365 - Exchange Online-L2, Office 365 - SharePoint Online-L1.

IMAC for Windows 10 rollout project.

CONTRACT

IT Support Engineer, 06/2017 - 08/2017

LGC Group

Assisting the Project Manager to complete user and equipment moves within the offices and to one new location offsite.

Participated in software upgrade and perform process problem solving of SCCM installs for scientific instruments lab (40+ machines).

Basic GMP training completed.

Advising 3rd line support team on process improvement regarding SCCM software management.

First time fix for all Dell laptops and desktops including hardware installation of RAM, network cards, Wifi Cards, replacing damaged keyboard or laptop screens or hard drive replacement as required.

Senior Technical Support Analyst, 03/2015 - 11/2016

Serco Services Gmbh

Company Overview: Assigned to European Central Bank (Frankfurt, Germany)

Telephone and deskside or remote support of users and business critical systems across five interconnected office locations and all major central European banks within the Euro currency area.

Managing in-house technical improvement projects.

Updating maintaining and improving process documentation alongside analysing system requirements for creating new process documentation and banking IT procedures.

Managing creation and deletion of VMware virtual machines, Citrix VPN User profiles and administration of Citrix virtual desktop server, Active directory user accounts.

Replacement of laptop and desktop hardware (Lenovo hardware).

Resolving Mobile device set up and connection issues for up to 3000 staff (Blackberry and Apple devices).

Project management for automation of Technical tasks involving Scripting (Powershell) and communicating with stakeholders across various departments at differing technical and management levels.

Assigned to European Central Bank (Frankfurt, Germany)

Fixed Term CONTRACT

Technical Support Analyst Project Manager, 10/2012 - 03/2015

Institution of Engineering & Technology

Provided other 1st and 2nd line technical support including support to other team members.

Assisted 3rd Line Engineers with implementation of technical solutions.

Provided end user support for Apple MAC and iPhone devices.

Technical Support Engineer, 11/2011 - 01/2012

ToshibaTec UK Retail Operations

Technical support of EPOS systems to major UK supermarket chain involving call handling, recording relevant information on chosen helpdesk system, telephone contact with store staff and third party or in-house engineers to effect prompt resolution within agreed SLAs.

Utilising DOS command tools and LANDesk remote access application.

CONTRACT

Mobile OBD / EOBD Diagnostics Engineer, 05/2009 - 11/2011

Self Employed

Diagnostics and problem resolution of automotive electronic management systems, including ABS, SRS, Bosch / Marrelli and Delco engine management computers.

Using ELM327 interface and proprietary software or Bosch ESI to diagnose and report on system or sensor faults and suggesting resolution procedures.

Also used Galleto, MPPS and ECM2001 to read alter and rewrite engine management fuel hex maps to improve engine performance or fuel consumption.

One project involved the recalibration (modifying) of the ECU settings for a customer vehicle using ETAS INCA to update the emissions data from USA specification to UK limits.

Blackberry Technical Support Engineer, 03/2008 - 05/2009

Mobotel Ltd

Internal and external user support for Blackberry devices.

Upgrade of entire office infrastructure.

Project scope included, commissioning of new HP Blade server system.

Install and commission Windows Server 2008 R2 on VMWare.

Install and commission new FTP server, IIS 6 services for future development of web based applications yet to be developed.

Install and commission new Corporate file server utilising SAN and HP BackUp tape drives, also incorporating remote (off site) daily data backup sequencing to DVD RAM devices over secure VPN.

Upgrade Blackberry BeS from v3.9 to v4.2. migration and upgrade of Exchange server v5 to Exchange 2003 without data loss or service interruption to users due to high dependency and business critical nature of BeS and mobile devices on the Exchange Server system.

IT Support Analyst, Aviation & Aerospace, 10/2006 - 10/2007

Harrods Aviation

Managed daily IT systems fix at one of the companies many sites.

IT Support Specialist, 01/2006 - 07/2006

ISA Trading Ltd

Managing and supporting all IT support issues across five sites including sales office (approx 40 staff), marketing office (approx 35 staff), senior directors offices, C.E.O / company owners office and a temporary warehouse of 30 staff.

CONTRACT

KEY ACHIEVEMENTS

Comptia Network Plus Certified network engineer

ITIL v3 Certified

Prince2 Practitioner Certified (07/14)

Cisco CCNA certified (07/14)

MOD SC Cleared (to 12/28)

BPSS Cleared (to 12/26)

Project for European Central Bank to reduce Technical Support staff workload by creating new work processes and procedures, writing various scripts to automate repetitive tasks. Completing this task allowed Technical Support staff the time required for personal training goals to be achieved without loss of support availability for corporate end users.

PERSONAL INFORMATION

Title: IT Solutions Architect

SKILLS

IT analysis and management

Project delivery and coordination

User support and service desk

Business systems analysis

Network management and upgrades

Continuous improvement strategies

Problem solving and troubleshooting

Deployment and migration planning

SLA monitoring and compliance

Technical troubleshooting skills

Incident reporting and management

Risk assessment and mitigation

EDUCATION

Prince2 Project Management : Project Management, 07/2014

QA Training - London

CCNA : Computer Networking, 05/2014

Qa - London

Network Plus : Information And Computer Systems, 02/2000

Nova Training - Stevenage UK

HND : Motor vehicle Engineering, Management, 01/1994

University of Luton - Bedfordshire

Pass

PORTFOLIO

http://www.linkedin.com/in/ed-simpson-it

#HRJ#09ef8f3b-af31-4ad6-9f41-37ca73334717#

Contact this candidate