Supervisor with Call Center & Admin Expertise

ReDaun Beckes

**** ********* ****** • Norman, OK 73026

(H) 405-***-**** • (C) 405-***-****

*************@*****.***

Professional Summary

Energetic and dedicated supervisor with strong time-management skills and extensive experience in fast-paced, dynamic environments. Skilled in call center operations, customer service leadership, workflow management, and administrative support. Known for problem-solving, professionalism, and leading teams to achieve performance goals.

Skills

• Call center operations

• Workflow and performance management

• Call center metrics

• Customer service procedures

• Strong problem-solving abilities

• Time management & prioritization

• Medicare liens

• Medical terminology

• Clerical and administrative experience

• Typing & data entry

• Medical office experience

• Multiline phone systems

Work Experience

Retail Senior Lead Williams Sonoma (2021 – Present)

• Handle sales and service calls for all Williams Sonoma brands, including West Elm, Pottery Barn, Pottery Barn Teen & Kids, and Mark & Graham.

• Serve as a Scheduling Agent and Retail Support representative.

• Lead by example by performing tasks safely, accurately, and efficiently.

• Act as a resource for Care Center and Retail Associates, answering product questions, clarifying SOPs, and providing guidance.

• Supervise a team of associates; motivate, coach, and counsel as needed.

• Monitor floor operations across chat, email, and phone channels, providing assistance where necessary.

School Bus Driver / Office Assistant Sovereign Community School

• Drove assigned routes daily and all scheduled field trips.

• Established and enforced safety rules for student riders.

• Assisted with facility maintenance, including cleaning restrooms, hallways, and staff areas.

• Provided office support including filing and answering phones.

• Served as Minutes Clerk for the school board.

Education & Licenses

• Oklahoma City Community College – 21 credit hours (Basics & Management)

• Rose State College – 55 credit hours (Basics & Paralegal)

• Moore-Norman Vo-Tech – Basic Accounting

• Licensed Practical Nurse (LPN) – Certificate

References available upon request

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