Versatile Retail, Hospitality & Customer Care Leader
Resume:
Genger Cossich
New Orleans, LA *****
***************@*****.*** 504-***-****
Professional Summary
Versatile and driven professional with over a decade of success in retail management, customer service, hospitality, patient care, and logistics. Proven ability to lead teams, drive performance, and build strong client relationships. Recognized for a strong work ethic, adaptability, and a passion for learning in fast-paced environments. Fully authorized to work in the United States.
Professional Experience
Brand Ambassador – Max Well Homes – New Orleans, LA
May 2025 – Present
Represent the company at events, engaging with the public and promoting housing services.
Support marketing efforts through direct outreach and brand storytelling.
Build rapport with potential clients and assist in lead generation.
Sales & Retail Manager – Ghost City Tours – New Orleans, LA
January 2023 – April 2025
Directed daily retail operations, team performance, and guest experience at a high-traffic tourism business.
Implemented strategies to exceed sales goals and improve customer engagement.
Hired, trained, and coached staff while managing scheduling, payroll, and store budgeting.
Resolved customer concerns and ensured compliance with operational and safety standards.
Led inventory management and collaborated with marketing on local promotions and seasonal events.
Server – IHOP – New Orleans, LA
February 2023 – April 2023
Provided efficient and friendly table service in a fast-paced breakfast and lunch restaurant.
Took orders accurately, delivered meals promptly, and ensured guest satisfaction.
Maintained cleanliness and organization in dining and service areas.
Handled cash and credit card transactions using POS systems and adhered to company policies.
Delivery Driver – DoorDash – New Orleans, LA
May 2022 – December 2023
Delivered food and retail orders while maintaining timeliness and excellent customer service.
Utilized the DoorDash platform to manage routes and order logistics independently.
Upheld cleanliness, professionalism, and traffic safety compliance.
Front Desk Receptionist – Crescent City Veterinary Hospital – New Orleans, LA
April 2023 – November 2023
Scheduled appointments, processed payments, and maintained veterinary records.
Welcomed clients and pets, served as a liaison between clients and medical staff.
Handled phone communications, emergencies, and retail inventory restocking.
Education
Associate’s Degree in Business Administration
Purdue University Global – New Orleans, LA
August 2020 – August 2022
Certified Nursing Assistant (CNA)
Delgado Charity School of Nursing – New Orleans, LA
January 2016 – February 2017
High School Diploma
Covington High School – Covington, LA
August 2006 – May 2009
Certifications
• Certified Supervisor – ICPM (2020)
• Customer Service Excellence – CSIA (2020)
• Business Management – AMA (2020)
• Certified Nursing Assistant – Delgado School of Nursing
• Food Handler Certification
Key Skills
Retail & Store Management, Team Leadership & Training, Customer & Guest Relations, Inventory Control & Budgeting, Direct Sales & Upselling, Administrative Operations, Scheduling & Recordkeeping, Microsoft Office & POS Systems, Fast Learner, Strong Work Ethic, Multitasking
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