Wine Retail & Customer Service Specialist

Ada Hernandez

*******@*****.*** 347-***-**** Manhattan, NY 10018

Detail-oriented professional specializing in records management and customer service, with proven proficiency in Microsoft Office applications. Recognized by colleagues for strong work ethic and ability to effectively contribute to team objectives.

EXPERIENCE

Eataly Vino Manhattan, NY

Sales Associate October 2023 - Present

• Organized racks and shelves to enhance visual appeal and engagement.

• Efficiently processed cash transactions adhering to company policies to ensure accuracy.

• Fostered strong customer relationships to stimulate repeat business.

• Managed returns, exchanges, and refunds according to store policy, ensuring customer satisfaction.

• Gathered client feedback to refine future offerings and enhance customer experience.

Millesima Manhattan, NY

Sales Associate November 2022 - October 2023

• Developed and implemented merchandising strategies that showcased premium wine selections, increasing average transaction values.

• Utilized persuasive communication skills during presentation of sales reports to management, influencing strategic decision-making.

• Provided personalized product recommendations based on customer preferences, significantly enhancing their shopping experience.

• Conducted regular inventory audits to accurately maintain stock levels, minimizing losses.

• Resolved customer inquiries and issues promptly to uphold satisfaction and trust.

The Smith Manhattan, NY

Server June 2017 - November 2022

• Delivered exceptional guest experiences in a high-volume, fast-paced environment while maintaining attention to detail and warmth in service. -Guided guests through food and beverage selections, pairing dishes with wine, cocktails, and specials to enhance overall satisfaction.

• Accurately handled large orders, dietary accommodations, and table coordination during peak hours.

• Collaborated closely with kitchen and bar teams to ensure smooth communication and timely service.

• Trained new staff on menu knowledge, POS systems, and hospitality standards to maintain consistent guest experiences.

• Recognized by management for professionalism, teamwork, and strong guest retention

EDUCATION

Borough of Manhattan Community College of The City University of New York

Associate of Arts in Liberal Arts, General Studies GPA: 3.4 May 2017

SKILLS

• Certifications: Chianti certification (Consorzio Vino Chianti Classico )

• Languages: Spanish

• Other: Teamwork and Collaboration, Time Management, Problem-solving, Multi-tasking, Reliability and Punctuality, Goal-Oriented, Microsoft office suite, Google Workspace, Data entry and record management, File organization and document preparation, Email correspondence and client communication, Professional phone and email etiquette, Customer service and client relations, Discretion and confidentiality in handling sensitive information, Training and onboarding new staff, Inventory management and logistics tracking, Problem-solving and adaptability

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