Senior Operations Leader and Program Director

Mario Lee

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Mario Lee

OPERATIONS MANAGEMENT

QUALIFICATIONS SUMMARY

Passionate leader with excellent oral and written communication skills. A highly organized professional with multidisciplinary experience in understanding the broad spectrum of the social service sphere and leadership strategies. Results-driven leader with over 20 years of experience building and managing teams, driving organizational change, and leading client management initiatives. Exceptional background in customer acquisition and case management.

EXPERIENCE HIGHLIGHTS

Key Contributions

• Conceptualized brand identity which led to the development of a youth advocacy program

• Established relationships with City Council Leaders, consulting on youth program development projects

• High level management skills as exhibited by appointment of and maintaining leadership positions

• Outstanding project management, organizational change management, and new program execution skills

• Achieved more than 30 percent in year over year revenue increase for the Chicago metropolitan region Management & Supervision

• Trained and encouraged staff development and provided supervision to team members

• Ensured residential facilities operated in compliance with state licensing standards

• Provided presentations to Board of Director members and stakeholders to secure additional funding

• Responsible for overseeing a one-million-dollar program operation’s budget, which included staff expenses

• Responsible for recruiting, interviewing and hiring diverse and inclusive teams across five locations Administrative Responsibilities

• Proficient in MS Word, Outlook, Power Point and Excel and internet research

• Trained in Cognos (Powerplay), SAP, ADP EasyPay, Quickbooks, AS400, Hyperion, and Oracle

• Provided monthly and quarterly reporting spreadsheets to department executives and agency President

• Tracked and reported accurately, interactions between clients through the agency’s internal database

• Managed the program’s funds in addition to managing the funds as a Representative Payee for clients Direct Care Support Work

• Provided counseling and life skills to clients impacted by substance abuse, mental health issues, developmental disabilities, intellectual disabilities, unemployment and childhood trauma

• Regularly provided presentations to stakeholders and Executives on the challenges, service impact, and shared updates on program development through the lens of the client

• Developed and maintained relationships with Child Welfare, Juvenile Justice, Behavioral and Mental Health Programs, and Developmental Disability providers to offer community-based alternatives for youth

• Implemented streamlined processes to support the operational management of programs

• Accountable for maintaining optimized caseloads that supports the on-going development of youth Education/ Licensure/ Certifications

• Master of Business Administration, Strayer University, 2019 – Major: Business Leadership

• Bachelor of Arts, Chicago State University, 2005 – Major: Communications

• Therapeutic Crisis Intervention Certificate

• Harm Reduction trained

• Individual and Group Counseling Certificate

Dallas, TX, 75201 214-***-**** email: **************@***********.*** Mario Lee

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RELEVANT EMPLOYMENT HISTORY

• Envision Unlimited – Chicago, IL Director of Programs 2017-2018

• Metro Care Services – Dallas, TX Service Coordinator 2011-2013

• Youth Advocate Programs Inc – Dallas, TX Advocate 2010-2011

• Chicago Association for Retarded Citizens- Chicago, IL Senior Case Manager 1998-2007 Additional Employment History

• Rio’s Chicken and Fish - Dallas, TX Owner and Operator 2013-2018

• New Era Auto Group - Dallas, TX Owner and Operator 2018-Current

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