Customer Service & Intake Specialist Resume Title
Resume:
Ana Mercado
Bronx, NY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Applicant assistance
Essey Group-New York, NY
September 2024 to May 2025
File Asylum Applications and work permits.
Case Manager
Favorite Healthcare Staffing-New York, NY
November 2022 to October 2023
Conducted intake with immigrant individuals and processed information into the sales force system. Assited in room change Assignments and resolved any issues they might of had. Wendy's Crew Member
Wendy's (Saren Restaurants, Inc.)-Manhattan, NY
April 2017 to February 2020
front customer service, Ensured all food orders are assembled correctly within stated time goals, maintained a clean and safe work area, stock and serving customers, handled cash and card transactions, open and close store.
Guest Advocate
Target-Bronx, NY
November 2018 to December 2018
welcomed in customers, created multiple connections for a better shopping experience for the customers, welcomed guest to self checkout and assisted them with anything they may have needed help with, scan and bag all items as accurately as possible, maintained a clean and safe work environment. cash and card handling.
Sales Associate
KidsTown-Bronx, NY
January 2015 to March 2017
greeting and acknowledging customers, Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks, maintained my work areas keeping them organized and neat, cash and card handling. Followed company standards of merchandise presentation, signage, and display.
Education
Associate's degree in Psychology
Bronx community college-Bronx, NY
September 2018 to July 2020
High school or equivalent in arts
New Explorers High School-Bronx, NY
September 2013 to June 2017
Skills
• Hospitality
• Restaurant experience
• Food service
• Retail
• Cash register
• Customer Service
• Food handling
• Sales
• Cash Handling
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