Remote Customer Service Professional with Healthcare Experience

Kathleen Thomas

Phone: 412-***-**** Address: *** Commerce Street Apt 26 Wilmerding, Pa 15148

Email: *****************@*****.***

Work Experience

Associate

Juniper Communities of Monroeville

2589 Mosside Blvd Monroeville, Pa 15146

Connections Associate February 2025-Present

• Engaging in activities with the

residents that help with mind, body,

and spirit

• Encouraging new residents to come out

to join the community for the

activities

• Assisting the Director to coordinate

the upcoming activities

Resident Aide October 2023-Present

• Assisting Residents with their daily

ADL’s

• Conversing with coworkers on

resident’s update care

• Showering, laundry, and dressing

• Engaging on the Dementia Unti with the

residents who needed extra care

• CPR Certification

• First Aid

• Diabetes Educated and Trained to

Administer Insulin

Concierge August 2022-October 2023

• Customer Service

• Phone answering

• Call Bell communication with

Associates

• Safety for the residents and staff

• First impressions for residents and

families

Premier Medical Associates-Allegheny Health

Network (AHN)3824 Northern Pike Monroeville,

Pa 15148

Pharmacy Technician I

Certified Pharmacy Technician November 2023-

Presnt

October 2021-Present

Duties Include:

• Processing Prescriptions through EPIC

on the doctor’s behalf

• Checking for accuracy for each

prescription

• Maintaining queues which the

prescriptions come over via fax,

Mychart, doctor’s offices and

pharmacies

• Communicating with staff and customers

regarding medications or prior

authorizations

• Responding to MyChart Messages which

the patient reaches out

• Following protocol for compliance with

appointments to fill medication

• Checking for compliance for Narcotics

through the PDMP website

Pittsburgh Athletic Association -

Pittsburgh, PA August 1998 to 2017

Duties included:

• Providing Customer Service to the Members of the Club and guests

• Answering Telephones

• Make Hotel Reservations

• Coat Check Clerk/ Athletic Desk Supervisor

• Banquet Server/ Ala Carte Server

• Housekeeping

• Babysitting Room Supervisor

Pharmacy Technician

Children’s Hospital of Pittsburgh of UPMC - Pittsburgh, PA June 2017 to July 2021

Data entry of prescriptions

Customer service in person and also phone calls

Compounding medications including specialty medications Ups packing and sending with verification of patient’s medications, address Filling and dispensing of medications

Pharmacy Technician

Allegheny county jail - Pittsburgh, PA

September 2015 to April 2017

Medication inventory and ordering

Maintaining inmates medications and locations of the inmates Discharge medications

Assistance for the medication nurses

Pharmacy Technician Rep

CVS Caremark Specialty Pharmacy - Pittsburgh, PA

January 2014 to February 2015

1 Specialty Pharmacy

• Entering Prescriptions accurately and efficiently

• Running Claims through Insurance

• Calling Insurance for Problems with patient's claim

• Answering Internal Calls and assisting other reps

• Calling Patients to make them aware of any delays

• Verifying accurate information before downloading to fulfillment for shipping Education

Associate in Technology

Sanford Brown Institute Monroeville - Monroeville, PA December 2013

Associates in Business

Bradford School

October 2001

Skills

• Compounding Medications

• Anatomy Knowledge

• Pharmacy Technician Experience

• Banquet Experience

• Aseptic Technique

• Medical Terminology

• Babysitting

• Customer service

• Data entry

• Microsoft Excel

• Microsoft Office

Certifications and Licenses

Pharmacy Technician Certification

Assessments

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with

sensitivity Full results: Highly Proficient

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information

TECHNICAL SKILLS

Pharmacy Skills:

* Medical Terminology - All body systems

* Anatomy and Physiology - All body system

* Pathophysiology

* Dispensing Safety

* Dosage Forms

* Basic Pharmacy Law

* Admixture and Aseptic Technique

* Introduction to Chemistry and Pharmacy Technology

* Pharmacy Math

* Pharmacy Terminology and Communication

Administrative Skills:

* Accounting

* Clinical Problem Solving

* Computer Concepts

* Biomedical Ethics

* Psychology

References upon Request

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