Multilingual Criminal Justice & Healthcare Coordinator
Resume:
Arzuv Durdygulyyeva
Brooklyn, NY
************@*****.***
Professional Summary
Skilled and dedicated professional with a strong background in criminal justice, healthcare administration, and client relationship management. Proficient in coordinating patient care, managing caseloads, and streamlining office operations. Fluent in English, Russian, Turkish, and Turkmen, with a strong commitment to excellence and patient-centered service. Professional Qualifications
● In-depth knowledge of American Criminal Justice, Law Enforcement, and Ethical Issues
● Expertise in Child Welfare and Child Abuse Awareness
● Familiarity with Juvenile Law and Legal Procedures
● Understanding of Criminal Psychology and Justice System Diversity
● Proficient in Criminal Justice Terminology
● Experience with patients
● Worked with insurance companies
Skills
● Administrative & Coordination: Time Management, Client and Patient Care, CRM, Customer Service
● Technical Proficiency: HHAeXchange, EPIC Medical Software, Microsoft Word & Excel
● Languages: Bilingual (English, Russian, Turkish, Turkmen) Languages
● English (Fluent)
● Russian (Fluent)
● Turkish (Fluent)
● Turkmen (Fluent)
Professional Experience
Patient Case Coordinator/Project Manager
1st Choice Home Care Services, Inc. • Brooklyn, NY April 2024 – Present
● Managed over 200 cases daily, ensuring efficient case management and communication across teams.
● Respond promptly to emergency situations to maintain patient safety.
● Ensure Client Satisfaction was met with high standards.
● Utilize HHAeXchange software for daily operations.
● Conduct recruitment and training for new hires to uphold patient care standards.
● Coordinate with insurance companies to facilitate patient case management and ensure seamless communication.
● On Call 24/7 to ensure client satisfaction, and prevent emergencies.
● Managed and supervised a project involving over 500 patients, ensuring that patient satisfaction was the top priority.
Medical Secretary
NYU Langone Brooklyn Endoscopy and Ambulatory Surgery Center • Brooklyn, NY January 2022 – December 2023
● Communicated with patients daily ensuring satisfactory service, and solving any problems that may come up.
● Resolved billing issues and informed patients of their payment obligations.
● Secured authorizations for diagnostic tests, upholding HIPAA compliance.
● Scheduled follow-up appointments and telehealth visits with accuracy and efficiency. Clinic Coordinator
Omni Rehab Center • Brooklyn, NY
March 2021 – January 2022
● Supported therapists with caseload management and scheduling.
● Handled client inquiries and coordinated with insurance companies for claims resolution.
● Maintained client documentation to ensure compliance with legal standards. Senior Account Manager
Akita Marketing Corp. • Brooklyn, NY
September 2019 – February 2021
● Directed and supervised website development projects in alignment with client requirements.
● Developed and presented marketing strategies tailored to client needs.
● Ensured exceptional client service by addressing all inquiries and feedback promptly. Administrative Assistant
Tremont Social Garden • Bronx, NY
October 2017 – August 2019
● Conducted intake and orientation for new clients, managing inquiries and coordinating appointments.
● Ensured high standards of client service through organized scheduling and communications.
Litigation Intern
Golding & Associates Law Firm • Brooklyn, NY
January 2015 – December 2016
● Reviewed case files, filed motions in court, and supported the legal team with document preparation.
● Coordinated appointments and communications, especially for non-English-speaking clients.
● Managed interoffice mail distribution and organization. Bank Employee
Dayhan Bank • Turkmenabat, Turkmenistan
June 2010 – January 2011
● Assisted clients with banking needs to the highest standards.
● Worked to bring in new clients, making sure their needs are met to the highest standards.
● Communicated and worked with other banks to ensure the best possible experience for clients.
● Worked with clients from the Turkmen government, and made sure their needs were met to the highest standards.
Education
● Medical Billing Courses
Received Medical Billing Certification, 2024
● Associate of Applied Science in Criminal Justice ASA College, New York, NY, January 2016
● International Relations Studies
Arkansas Tech University, Russellville, AR, January 2014 Certifications
● Medical Billing Certification
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