Versatile Administrative and Patient Support Professional

Tumekar Kirk

DeSoto, TX ***** **********@*****.*** 214-***-****

Professional Summary

Experienced and versatile professional with a strong background in customer service, healthcare administration, and clerical support. Adept at quickly adapting to new environments, learning systems, and delivering high-quality results. Passionate about helping others and known for being reliable, efficient, and detail-oriented. Authorized to work in the U.S. for any employer. Work Experience

Customer Service Representative, Tata Consultancy Services (TCS), DeSoto, TX (Aug 2022 - Present)

- Handled inbound and outbound calls regarding life insurance policies.

- Processed loans, withdrawals, and payments; updated client information.

- Conducted data entry and researched policyholder details.

- Processed death claims and provided clear client communication. Remote Customer Service Representative, Sykes (Work from Home), DeSoto, TX (Dec 2019 - Jul 2022)

- Assisted Target employees with leave of absence processes.

- Explained paycheck breakdowns and leave eligibility.

- Handled payment processing and late payment issues.

- Provided consistent, empathetic support during sensitive situations. Unit Secretary, Select Specialty Hospital, Dallas, TX (Sep 2015 - Feb 2017)

- Managed patient admissions and discharges.

- Entered physician orders and scheduled surgeries/appointments.

- Filed and faxed medical documents; handled phone communications.

- Supported nurses with chart updates and medical records. Certified Nursing Assistant (CNA), Brentwood Nursing Home, Dallas, TX (May 2009 - Feb 2014)

- Assisted patients with daily living activities and hygiene.

- Charted input/output and monitored vital signs.

- Provided compassionate care to elderly and dementia patients. Education

High School Diploma

Franklin D. Roosevelt High School, Dallas, TX

Tumekar Kirk

DeSoto, TX 75115 **********@*****.*** 214-***-**** Graduated: May 1995

Certifications

- Certified Nursing Assistant (CNA)

- CPR Certified

Skills

- Customer Service & Support

- Data Entry & Word Processing

- Microsoft Office & Oracle

- Inbound/Outbound Call Handling

- Medical Records & Scheduling

- Hospital & Home Care Experience

- Time Management & Organization

- Front Desk & Receptionist Experience

- Alzheimer's & Dementia Care

- ADLs & Vital Signs Monitoring

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