Customer Service & Wellness Leader with 25+ Years Experience

NEDRA D. LAWSON

918-***-**** ******.*****@*****.*** USA

Customer Service & Wellness Professional

25+ years of customer service experience Certified Fitness & Personal Care Specialist Professional Summary

Dedicated and compassionate professional with over 25 years of experience in concierge A+ level customer service, fitness instruction, and personal care. Proven ability to connect with clients, manage fast-paced environments, and deliver personalized support. Technically proficient, detail-oriented, and driven to promote health, wellness, and client satisfaction. Core Competencies

- Customer Service & Call Center Support

- Sales & Front Desk Operations

- Certified Fitness & Wellness Training

- In-Home Personal Care Assistance

- Client Engagement & Rapport Building

- Microsoft Office Suite Typing 45 WPM 10-Key

Professional Experience

Independent Fitness Professional – Fitness Membership Director Mountain Home, AR 2010–2025

- Led group fitness classes promoting safe and effective training.

- Built strong member relationships and ensured a motivating environment.

- Maintained hygiene protocols and facility safety. Sycamore Springs Senior / Area Agency on Aging – Certified Personal Care Assistant Mountain Home, AR 2019–2025

- Provided in-home care to elderly clients, assisting with daily hygiene and home upkeep.

- Supported independence while ensuring a clean, safe environment. Lowe’s – Customer Service Associate, Paint Dept.

Mountain Home, AR 2014–2016

- Delivered expert product support and custom décor solutions.

- Maintained a professional shopping environment and ensured satisfaction. Lifetime Fitness – Certified Fitness Professional

Tulsa, OK 2013–2014

- Designed custom fitness programs and wellness consultations.

- Provided ongoing support with assessments and goal tracking. Yacht Club Apartments – Leasing Consultant & Fitness Trainer Tulsa, OK 2012–2013

- Handled leasing processes, tours, and resident engagement.

- Led on-site fitness sessions to boost wellness and retention. YMCA, Thornton Branch – Fitness Floor Counselor

Tulsa, OK 2008–2012

- Instructed members on safe equipment use and fitness floor etiquette.

- Maintained cleanliness and promoted a welcoming environment. Alorica Inc. – Technical Support Specialist

Tulsa, OK 2004–2009

- Provided phone-based technical and billing support for Sprint PCS.

- Handled account updates and resolved customer issues, including 1 year remote support.

Education

Diploma, Fitness & Health Trainer

Community Care College – Tulsa, OK Graduated March 2012 General Education Coursework

Oral Roberts University – Tulsa, OK 1999–2001

Additional Details

- CPR/First Aid Certified (Expires 8/2026)

- GPA: 3.37 Attendance: 97%

Contact this candidate