Experienced Hospitality Professional Seeking Cruise Industry Role

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Kalpesh Jadhav

Evergreen Residency, A-Wing, Flat No 001, Jamblha Road, Badlapur421503 (West), India

809-***-**** **********@*****.***

OBJECTIVE

Experienced hospitality professional with 8+ years in food & beverage service, guest experience, and restaurant operations in premium hotels and restaurants including Taj Mahal Palace, Mumbai. Skilled in delivering high- standard service in fast-paced environments, handling diverse guest needs, and supporting smooth operations. Seeking an opportunity in the cruise industry to contribute exceptional service, teamwork, and professionalism to provide memorable onboard guest experiences.

EXPERIENCE

Captain (F&B Service)

Lead restaurant floor operations ensuring smooth and efficient service. Deliver high-quality guest service aligned with premium hospitality standards. Manage inventory, minimize wastage, and support cost control. Coordinate events and dining service for large groups. Train and guide new staff on service standards and guest handling. Work effectively during peak hours with focus on guest satisfaction. Steward

Maintained sanitation, cleanliness, and food safety standards. Supported service and kitchen teams for smooth operation during high demand. Assisted food preparation, plate delivery, and service throughout the shift. Ensured calm and cooperative teamwork during busy operations. Demonstrated high attention to detail and fast service response. Steward

Set up banquet and restaurant areas for events and premium dining service. Delivered 5-star guest service to international and domestic guests. Maintained luxury hospitality standards in cleanliness and food handling. Worked under pressure in large-scale event service environments. Coordinated with chefs and servers to ensure smooth guest experience. 2016 - 2017 Indian Summer

Store Manager

Oversaw store operations, ensuring smooth workflow and customer satisfaction. Managed cash handling, inventory control, and sales analysis. Increased sales through effective promotional and upselling strategies. Steward

Greeted and seated guests in a friendly manner

Took food and drink orders accurately and served them on time Provided menu information and made recommendations Maintained clean and organized dining area

Ensured guest satisfaction and handled complaints politely Worked closely with kitchen and bar staff for smooth service SKILLS

Guest service excellence

Knowledge of F&B safety regulations, Food handling and sanitation, Customer service, Team collaboration Inventory management.

Customer relationship management, Control guest service management, Compliance with health and safety standards, Scheduling and shift management, Conflict resolution and problem-solving, Knowledge of F&B trends and menu planning.

Proficiency in MS Office (Excel, PowerPoint), Internet Usage, and Speed Typing. Excellent customer service skills, Strong attention to detail, Ability to work under pressure, Time management and multitasking.

Fine dining & banquet service

Restaurant & floor operations

Working under pressure

Time management & multitasking

EDUCATION

Mumbai University

B.com 2nd year

Mumbai University

2012

HSC

Mumbai University

2011

SSC

PERSONAL DETAILS

Date of Birth : 07/04/1994

Marital Status : Married

Nationality : Indian

Religion : Buddhists

Gender : Male

Instagram : jkalpesh07

PASSPORT DETAILS

Passport No: V5044857

Date of Issue: 14/12/2021

Date of Expiry: 13/12/2031

ACTIVITIES

Playing Cricket

Traveling and Exploring New Cuisines

LANGUAGES

Marathi Hindi English

PERSONAL SKILLS

Good Communication Skills

Quick Learning

Ability to work independently

Decision making

Problem solving

Team work

Contact this candidate