Administrative Professional with Data Expertise and Office Skills

Margaret Howe

Professional Experience

Service Department

Ace Attorney Service, Inc. - Los Angeles, CA August 2023 to May 2024

Enter data into the Datatrac system in real time for client updates on the progress of serves.

Prepare legal documents for process serve and update status, data entry, customer service as well as process serves when needed.

Answer phones and distribute calls and messages.

Driver

Alto- Century City, CA December 2022 to December 2023

Safely picked up and dropped off passengers using a company vehicle and GPS for efficient routing.

Assisted passengers with handling luggage and packages to ensure a smooth and professional service experience.

Delivered food orders promptly and accurately when required.

Travel Agent

Archer Travel - La Cañada Flintridge, CA March 2008 to January 2023

Coordinated and monitored global travel arrangements for clients, ensuring seamless travel experiences.

Provided guidance on entry requirements, including visa documentation, for various international destinations.

Managed and updated air reservations, staying informed on evolving vaccination requirements.

Reservation and Customer Service

South Park Doggie Daycare - Los Angeles, CA February 2022 to December 2022

Managed front desk reception, ensuring a welcoming and organized environment.

Performed cashiering duties, processing transactions accurately and efficiently.

Delivered exceptional customer service, both in person and over the phone.

Handled reservations for boarding, daycare, and trial days, ensuring client satisfaction.

Planned and attended to events, coordinating logistics and activities.

Assisted with kennel duties, providing care and attention to dogs in a variety of settings.

Data Entry/Administrative Assistant Contract Assignments

(Singleton Foundation, Amy Zimmerman & Associates, Veterans Administration, Neptune Society) October 2021- May 2022

Managed calendars for three executives, coordinating schedules and ensuring efficient time management.

Conducted daily meetings and check-ins with senior staff to maintain alignment on priorities.

Performed data entry to catch up on several months' worth of backlog, ensuring accurate records.

Conducted research to support various projects and initiatives.

Planned and executed events, handling all logistics and coordination.

Processed data and managed gift entries for the Pancreatic Cancer Action Network using Raiser’s Edge.

Utilized Microsoft Office Suite, Outlook, and Teams for effective communication and task management.

Drafted and sent Letters of Acknowledgment to donors and stakeholders.

Managed travel reimbursement requests, ensuring timely and accurate processing.

Provided excellent customer service both face-to-face and over the phone.

Legal Process Server

ABC Legal Services - Los Angeles, CA January 2019 to August 2021

Served legal paperwork to subjects at their homes or places of business, documenting interactions and taking photos for corroboration while adhering to strict guidelines.

Navigated and planned routes efficiently.

Provided in-person customer service.

Utilized problem-solving skills to address challenges during service.

Donor Records Manager

Children of the Night - Los Angeles, CA December 2019 to January 2021

Managed incoming donations via check, electronic payments, cash, credit cards, and gifts in kind in a timely manner.

Maintained and assisted in scrubbing the Raiser's Edge Database.

Streamlined the process of gift entry and letter generation.

Created a process for accounting for and acknowledging electronic gifts.

Organized hard copies of sent acknowledgments.

Generated acknowledgment letters using mail merge.

Managed bulk mailing operations.

Handled donor relations over the phone and in person.

Assisted with special projects, including office relocation.

Provided administrative support for Dr. Lee.

Owner and Operator

Precious Cargo Rescue Animal Transport - Lancaster, CA March 2010 to August 2019

Transported rescue animals from shelters to veterinary appointments, boarding facilities, and foster homes for rehabilitation while awaiting adoption.

Provided rehabilitation and post-surgical care for dogs after initial rescue.

Managed routing and navigation for transport.

Sent invoices and collected payments.

Travel Agent Sales

Auto Club Southern California - Lancaster, CA May 2007 to March 2010

Handled travel accommodation requests from members, including air, car, hotel, cruise, tour, and excursions.

Monitored flight schedule changes and processed payments for individual and group travelers.

Upsold and cross-sold products and services.

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