Store Manager with 20+ Years Retail Leadership

CHARLES DOLAN

*************@*****.*** 559-***-**** Hanford, California 93230

Summary Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Skills Customer Service

Staff Management

Cost Control

Teamwork and Collaboration

Hiring and Training

Shift Scheduling

Preventive Maintenance

Technical Proficiency

Customer Relationship Management

Complaint Resolution

POS System

Merchandise Stocking

Forklift Operation

Inventory Counts

Experience Store Manager 08/2002 - Current

Best Buy Market/Saveco#15 Hanford, CA

Conducted daily store operations, including opening and closing procedures and cash handling.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Trained and mentored associates to teach daily tasks and procedures. Developed relationships with suppliers to negotiate better prices. Monitored cashiers to ensure accuracy in transactions and compliance with company policies. Received and processed incoming shipments of merchandise. Arranged merchandise in an attractive manner to promote sales. Education and

Training

High School Diploma 06/1983

Hanford High School Hanford, CA

All years - Honor Roll

Languages Spanish:

Limited

Certifications Train the Trainer Forklift and power lift Certificate with books, tests, and liscences. C

D

References References available upon request.

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