Customer Support Specialist with Amazon & Kohl s Experience

Name: Poojitha. P

Email: ******************@*****.***

Mobile: +1-210-***-****

Objective:

Secure a responsible career opportunity to fully utilize my skills and experience while making a significant contribution to the success of the company.

Experience:

1)I’ve worked with Amazon as an Account Specialist for Amazon.com (North America) website. I joined Amazon as a search and rescue agent on March 14, 2017 and worked till October 2021. I’ve also supported NA Retail Emails and IN-MU (MessageUs) skills within the Company.

Responsibilities:

Moderate all customer reviews and respond to emails in English.

Meet or exceed quality and productivity goals assigned by management.

Demonstrate clear and polite written and oral communication (Team huddles & Activities).

Reply to emails within given service level targets.

Follow company policies and processes in order to process customer requests appropriately.

Demonstrate knowledge and use of departmental resources, policies and procedures.

Uses customer service tools in order to provide an accurate response and an exceptional customer experience.

Escalate customer issues appropriately and correctly.

Proactively communicate system and process issues, and customer feedback trends to management.

Other duties as assigned.

2)Worked with [24]7 Customer Pvt. Ltd. as a digital interactive advisor for Kohl’s (US based online shopping website) from September 2016 to January 2017(contract). [24]7 is a customer experience software and services company headquartered in Campbell, California.

Responsibilities:

The primary responsibilities are interacting with the Customers through live chats and resolving their issues.

Technical Skills:

Scripting and data handling : HTML, SQL, and Microsoft Excel. Platforms : Windows(2000/XP), Linux.

Educational Qualification:

■B. Tech from Information Technology from Jawaharlal Nehru Technological University (JNTUH) in 2015.

■Intermediate from SR Junior College in 2011.

■S.S.C from Golden threshold high school, Warangal in 2009.

Rewards and Recognitions:

ÿ Completed Aces stage 1 and Stage 2 certifications.

ÿ Prime Week winner.

ÿ Received Most Valuable Player Award.

ÿ Received weekly RNR awards for best CHT and Highest handles.

ÿ Participated in Gemba Walks.

Personal Details:

Name : Poojitha Ponaganti

Date of Birth : 06-July-1992

Nationality : Indian

Languages known : Telugu, English & Hindi

Hobbies : Yoga

Date:

Place: Exton, PA (POOJITHA PONAGANTI)

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