Sales and Customer Service Professional with Leadership Experience

Kari Hudson

Clay, NY ***** / 315-***-**** / ********@*****.***

Objective To find a position that is both challenging and fulfilling.

Skills

• Sales

• Customer Relations

• Trade Show Representation

• Construction Knowledge

• Staff Training & Motivation

• Service Promotions

• Team Building

• Supervision

Experience 05/2019 – Current

Sales/Marketing / Quad Tech Home Solutions - East Syracuse

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Hired and motivated new employees.

• Executed outbound calls each week to existing customers.

• Resulting in increase in sales.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Improved operations by working with team members and customers to find workable solutions.

01/2013- 04/2019

Customer Service Representative/Sutherland Global Service - Syracuse, NY

• Informed customers about billing procedures.

• Payment processing provided payment option as well as setup assistance.

• Assessed customer needs, upsold products and services to maximize AT&T sales.

• Inquired on customer service needs and accurately input information into electronic system.

2

• Addressed customer questions and concerns, resulting in reduction in complaints.

• Educated customers on special pricing opportunities and company offerings.

• Deescalated problematic customer concerns, maintaining calm, friendly demeanor.

• Consulted with customers to determine best methods to resolve service and billing issues.

• Exceeded company productivity standards on quota each day.

Education

• Onondaga Community College • Business management

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