Aspiring IT Specialist - Service Desk & Networking Enthusiast

Franklin Nwachi

Coon Rapids, MN 612-***-**** ****************@*****.***

Aspiring IT Specialist Technical Support Networking Customer Service

Professional Summary

Motivated and detail-oriented IT Specialist in training with a growing foundation in computer hardware, software, and networking. Currently advancing technical expertise through Summit Academy OIC coursework and hands-on experience in troubleshooting, customer support, and system configuration. Recognized for strong communication skills, professionalism, and a proactive approach to resolving technical issues. Eager to contribute to Robert Half’s solveIT team as a Service Desk Analyst by providing efficient technical support, ensuring system reliability, and delivering excellent end-user experiences.

Technical Skills

Operating Systems: Windows 10/11, macOS

Software: Microsoft 365 Suite, Cisco Packet Tracer, VPN Configuration

Hardware: Installation, configuration, maintenance, and troubleshooting of laptops, desktops, and peripherals

Networking: LAN/WAN setup, cabling, IP addressing, connectivity troubleshooting

Security: Cybersecurity awareness, data protection fundamentals, system monitoring

Customer Support: Ticketing, escalation management, communication, and documentation

Tools: Remote Desktop, Help Desk Systems (ServiceNow familiarity), Active Directory (basic)

Compliance & Governance: Policy Support, Regulatory Documentation, Audit Preparation, Recordkeeping

Education

Summit Academy OIC – Minneapolis, MN

Expected Completion: November 2025

Computer Information Technology

Networking

Computer Science Principles

Certifications in Progress:

CompTIA A+

CompTIA Network+

Cisco Packet Tracer

Professional Experience

Security Officer Signal 88 Security

Minneapolis, MN 2020 – Present

Delivered on-site support and ensured operational reliability of security and monitoring systems.

Utilized problem-solving skills to identify and resolve minor technical and communication equipment issues.

Maintained detailed incident and activity logs, demonstrating strong attention to detail and accountability.

Communicated effectively with staff and clients to ensure a safe and efficient working environment.

Insurance Agent Jason Final Expense

Remote 2023 – 2025

Managed customer relationships and achieved monthly performance goals through effective communication and client engagement.

Leveraged digital tools and CRM platforms to track, organize, and follow up on client inquiries.

Strengthened customer service, time management, and organizational skills in a remote technical setting.

Relevant Coursework & Projects

PC Assembly & Troubleshooting: Built and configured workstations; installed OS and managed software updates.

Network Setup & Configuration: Designed a small business network using Cisco Packet Tracer; configured routers, switches, and workstations.

Help Desk Simulation: Practiced ticket resolution, password resets, and software installations in a lab environment.

Cybersecurity Awareness: Studied core concepts of privacy, data security, and regulatory compliance.

Policy & Documentation Project: Drafted sample data protection policies and privacy documentation as part of coursework.

Network Security Lab: Configured secure networks using Cisco Packet Tracer, including firewall and access control features.

Key Strengths

Hardware & Software Troubleshooting

Network Connectivity & Diagnostics

Customer-Focused Support

Documentation & SOP Maintenance

Cybersecurity Awareness

Process Improvement Mindset

Contact this candidate