Patient Services Leader with Optometry Experience

Shannon Routzahn

**********@*****.*** Moorestown, NJ 856-***-****

Compassionate, team focused, results-oriented individual, with demonstrated accomplishments in providing excellent patient care and displaying outstanding interpersonal communication skills and customer service. I strive to identify with each individual’s specific needs and my goal is to ensure that every customer has a positive experience while maintaining professionalism.

Premier Eye Associates (10/2019-Present)

Patient Services Manager

Advanced in company from front desk associate, to office manager, now managing a department for three locations, and helped to train and implement company’s core values from flagship location across the practice

Manager patient service representatives across three optometry offices

Front desk and call center positions

Manage patient and office schedule for all locations

Customer service for all patient complaints

Collaborate with the Revenue Cycle team to ensure accurate and timely billing

Office inventory and equipment

Foster a positive and collaborative team environment

Patient service recruiting, onboarding and training

Additionally trained in optical

Sales, claim submission, lensometry, and eyeglass adjustments

Insurance verification

Experience with Trizetto, Navinet, Pear, and other platforms

Trained in clinical services

confrontation fields, medical history work up, Tonometry, visual field testing, OCT, ERG, optomaps

Amy’s Omelette House (2013-2018)

Waitress/Shift supervisor

Uphold positive attitude and excellent work ethic in fast paced environment

Provided outstanding customer service to all patrons

Multi-task while maintaining time management and ensuring all tasks were complete by end of shit

Supervised other restaurant staff during shift while maintaining own assignment

EDUCATION/Certifications

Maple Shade High School - High School Diploma - 2012

Office Manager Certification Course - PECAA

REFERENCES

Gianna Donato - Cooper University Hospital, RN - 609-***-****

Brittanie Remensnyder - Premier Eye Associates, Optician - 215-***-****

Lauren Smith - Premier Eye Associates, Patient Service Rep. - 856-***-****

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