Store Operations Leader with Sales Expertise
Resume:
Adam Drain
Houston, Tx **074
*************@*****.***
Education: Northeastern University Boston, MA B.S Sociology Sept. 2002 -May 2005 San Jacinto Central College Pasadena, Tx A.S., Social Science Sept. 2000-May 2002 Leadership: Captain, San Jacinto Ravens Men’s Basketball Team Scholarships: Northeastern University Boston, MA Athletic Scholarship Sept. 2002- May 2005 Selected to receive a full athletic scholarship to attend Northeastern University and play for the Northeastern Huskies Men’s Basketball Team San Jacinto Central College Pasadena, TX Athletic Scholarship Sept. 2000- May 2002 Selected to receive a full athletic scholarship to attend San Jacinto Central College and play for the San Jacinto Ravens Men’s Basketball Team Work Experience:
Fasttrack AT&T Houston, Tx
Consultant Sales Oct 2022-
● Receive commission off sales over the phone and mailing material to their address
● Receiving incoming call when At&t store across American do not answer
● Holiday making out going call the reverse iPhone, iPads and accessory for customer of At&t
● Providing customer with information about At&t holidays and store hours
● Setup earlier date and later date appointment for At&t stores of their liking
AT&T Brookline, MA
Manager January 2021- August 2022
Oversee store operations, Opening and closing when schedule, Turning lights on & off and computer operation
Supervising
●Enhance 11 employees' performance to provide strong level of customer service help
●Scheduling meeting to keep employees focus on the same goals the that the store has set
●Everyday analyzing the store performance to meet our own expectation
Training
●Showing associates how operate store computer operation
●Teaching how to use the right processors to take when deal with and customs issue or an employee problem
●Teaching the collect processor to opening and closing an cashiers’
Interview
●Interview people that apply for a job with are company
● Looking over applicant application on daily bases
●Analyze candidate to determent the right person for the job
Document control
●Analyze and measure business trends
● Having to keep track of inventory to make sure we meet the store audit goals
●Putting paperwork in a file and mail then out at the in of the month
Money drop-off
●Making sure that we follow store policy when count the register draw out
● Putting money into deposit slip
●Closing the store and then walking to the to drop off deposit slip into a bank deposit lot’s
OSL Walmart (Retail Service) Quincy, MA
Manager February 2020-Decemeber 2020
●Scheduling time, breaks and overseeing employees
● Managerial task for my employees and keeping count of shipment and inventory
●Being transparent with customers, and working as a team to reach goal that we must hit at the end month
●Keeping track of daily sales, and promotion may change weekly
● Opening and closing the area store monitoring cash registry
Metro By T Mobile Quincy, Ma
Manager- (in Training) September 2018-January 2020
● Opening and closing store for more than 5 different stores
●Managing money and overseeing other employees
●Taking on managerial tasks counting of shipment and inventory
●Keeping track of daily sales, promotion that changes weekly
●Working as a team to reach a goal that we must hit at the end of day
Sprint-Nexgen Natick, Ma
Assisting Manager February 2016- August 2018
● Assisting Manager to help store running smoothly by taking on some managerial tasks
● Overseeing employees and providing customer service
● Keeping track of daily sales, promotion that changes weekly
●Working as a team to reach a goal that we must hit at the end of day
Express Staffing Agency Braintree, Ma
Consultant February 2014- January 2016
●Providing information and service for customer that enter the store
●Keeping files of names and data on company employee form
●Keeping track of stock that might be in demand for the store
PSG Staffing Boston, Ma
Insurance Company September 2013- January 2014
●Cold calling and warm calling many client
●Selling auto insurance, home insure and business insure to my clients
●Providing information about the Insurance Company
●Typing in information about my client so they can receive the best form of Insurance that we can providing
Legacy Place Mall Dedham, Ma
Supervisor Security Officer September 2012 – August 2013
●Patrol Legacy Place Mall in a vehicle and help pedestrian who are shopping at the mall
●Monitor camera for any criminal act or unintentional accident that may occur on the property
●Hourly writing down information in my security log about what duty we have done or accident that may occurred
●Putting officer in location that is around the mall to provide a safe environment
Lexus of Watertown Watertown, Ma
Business Development Representative March 2012 – August 2012
●Providing customer service to customers which have any concern about their vehicle
●Cold call and warm calling any potential customer that are interested in a vehicle at Lexus of Watertown
●Doing appraisal for customer who are interested in buying a vehicle
●Providing information about any vehicle for any customer concern
Aeropoint Enterprises Boston, Ma
Customer Service (Archstone Cambridge Park) March 2011 –February 2012
● Monitor camera and patrol the area to provide safety for pedestrian
● Keep track of paperwork monitor resident coming in and out the Archstone Cambridge Park residential
●Making call to different company that have to do pick up in the morning
●Keeping a list of company that have contract at the Archstone Cambridge Park residential
Summerstreetfx Boston, MA
Currency Broker June 2010- February 2011
●Visiting clients in person to discuss the company function in trading and strategy
●Analyzing currency trades to help clients make the right decision
●Promoting strategy to catcher potential clients
●Cold calling and warm calling potential clients to invest in the company
Harbor side financial Weymouth, MA
Insurance Agent February 2009- May 2010
●Cold calling and warm calling potential clients to have insurance with our company
●Managing computer listing of address and name of clients or potential clients
●Marketing our company in newspaper ads and internet services
●Development marketing strategy to attract potential clients
●Visiting clients in person to provide them with all the information need it
Capital Development International Boston, MA
Currency Broker May 2008- January 2009
●Cold calling and warm calling potential clients to invest in the company
● Discussing and analyzing currency trade to help clients make the right decision
●Visiting clients in person to discuss the company functions in trade
●Creating promotional strategy to catcher potential client's attention
Footaction Braintree, MA
Manager Sept 2007- April 2008
Oversee store operations, Opening and closing when schedule, Turning lights on & off and computer operation
Supervising
●Enhance 15 employees' performance to provide strong level of customer service help
●Scheduling meeting to keep employees focus on the same goals the that the store has set
●Everyday analyzing the store performance to meet our own expectation
Training
●Showing associates how operate store computer operation
●Teaching how to use the right processors to take when deal with and customs issue or an employee problem
●Teaching the collect processor to opening and closing an cashiers’
Interview
●Interview people that apply for a job with are company
● Looking over applicant application on daily bases
●Analyze candidate to determent the right person for the job
Document control
●Analyze and measure business trends
● Having to keep track of inventory to make sure we meet the store audit goals
●Putting paperwork in a file and mail then out at the in of the month
Money drop-off
●Making sure that we follow store policy when count the register draw out
● Putting money into deposit slip
●Closing the store and then walking to the to drop off deposit slip into a bank deposit lot’s
Sprint-Nextel Boston, Ma Retail Consultant Mar 2006-August 2007
●Sell products and services to current consumers
●Actively solicit new customers through inside sales, outside events, and outbound marketing efforts
●Provide troubleshooting solutions for wireless products
●Cold call business to business and consumer as well
●Warm call business to business and consumer as well
Avalon Nightclub Boston, MA Promoter Aug 2004- Sept 2005
●Distributed fliers and promotional materials
●Evaluated local talent acts
●Participated in event-planning and marketing initiatives
Shelburne Community Center Roxbury, MA Intern, Coach May 2004- May 2005
●Counseled and supervised after-school participants, ages 8-15
●Coached and instructed youth basketball team
●Organized and staffed special events for youth and families
Professional Sports Experience:
Premiere Sports Semi-Pro Basketball League Boston, MA
Staff Member Sept2005- Dec 2005
●Competed in summer basketball league for opportunity to travel to Iceland and bid for European contract
●Traveled to Iceland and competed in European league
●Professional Basketball League, Northeastern University
Reference:
Cedric Maxwell
Former NBA Player for the Celtics
National Basketball Association
Mark Newsom
Manager
Footlocker co.
Mike Blanchette
Group Manager
Legacy Place Mall
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