Senior Agile Project Manager - IT Delivery, Atlanta

Armando Vega

770-***-**** • Atlanta, GA • ***********@*****.*** • linkedin.com/in/vega-armando

SKILLS

Project Management: Agile Project Management, Scrum, Kanban, SAFe, Continuous Improvement, Waterfall Product Strategy: Scrum Product Ownership, Agile, Go-to-market strategy, User Research, Human-centered / studio-style discovery, Financial Modeling

Tools & Platforms: JIRA, Confluence, Excel, PowerBI, AWS (EC2, S3, Lambda, CloudWatch), Github, SaaS Domains: E-commerce & customer portals (B2B retail-style platforms), Financial Services, Payments, Healthcare Process Automation & Analytics: Selenium, Test Automation, ETL / CI-CD, DevOps, IT Business Consulting PROFESSIONAL SUMMARY

Senior Scrum Master and Agile Project Manager with 15+ years of IT experience delivering customer-facing platforms in financial services, payments, and healthcare. Expert in Scrum, Kanban, Jira, and executive reporting, leading multi-team programs to on-time delivery in complex, regulated engineering environments. Hands-on experience with B2B e-commerce / retail-style channel portals and digital customer platforms, partnering with Product Owners and stakeholders on backlog prioritization, release roadmaps, and risk management. Known as a coach and change agent who improves predictability, removes blockers, and serves as a trusted, client-facing liaison between business and engineering teams.

CERTIFICATIONS

Scrum Alliance - Certified Scrum Master (CSM): ID:000737644 Jan 2018 LEAN Six Sigma - Yellow Belt Apr 2022

Scaled Agile - SAFe 6 Scrum Master ID:705*****-**** Jan 2022 PMP® Certification (Exam PMI Eligibility Approved; Expected Completion: 2025) 2025 EXPERIENCE

Senior Scrum Master FIME SAS Atlanta, GA May 2024 - Present

• Continued Agile leadership after UL Solutions’ payments testing division integrated into FIME, scaling Agile delivery frameworks for platforms supporting 30+ million POS terminals globally and maintaining stakeholder trust.

• Led up to 7 Scrum teams (4 fully self-organizing) across custom enterprise builds (AMEX, Mastercard) and a scalable SaaS testing platform, improving velocity and throughput by up to 65%.

• Architected an AWS-based analytics and QA framework adopted as the company benchmark and standardized Jira / Power BI / CloudWatch metrics, reducing defects by 39% and increasing velocity by 31%.

• Increased developer efficiency by 40% by implementing ETL CI/CD automation with AWS CodePipeline, cutting testing defects 5x across development cycles.

• Led a high-performing team that consistently delivered on time and generated $5M+ annually from American Express, with projected growth across additional clients.

• Acted as primary client liaison for PCI-DSS regulated financial institutions, aligning technical delivery with risk, compliance, and stakeholder expectations while coaching teams on Agile practices and release readiness.

• Transitioned UL Solutions' Agile strategies into FIME, ensuring on-time delivery and securing stakeholder trust. Senior Scrum Master UL Solutions Atlanta, GA July 2018 - May 2024

• Led Agile transformation of UL’s payments testing division, architecting delivery frameworks, coaching teams, and advancing strategies that transitioned into FIME in 2024 supporting 30+ million POS terminals.

• Accelerated Agile maturity across 4 teams, increased sprint velocity by 30% and goal attainment to 95%+.

• Mentored 3 Product Owners, enhancing backlog prioritization and alignment with governance and compliance.

• Reduced story rollover by 25% via rigorous backlog refinement, Definition of Ready (DoR), and proactive stakeholder engagement.

• Ensured consistent delivery (95%+) for testing tools, DevOps, and credit card verification platforms (AWS, Maven) through Scrum facilitation, Kanban adoption, and blocker resolution.

• Coordinated cross-team dependencies via Scrum of Scrums and SAFe to align with enterprise priorities.

• Introduced foundational analytics tools (JIRA), standardizing delivery metrics and enhancing transparency, reducing defects, and accelerating lifecycle by up to 32%.

• Scaled Agile delivery frameworks across teams, streamlining dependencies and increasing release predictability. Senior Scrum Master Anthem Atlanta, GA Feb 2018 - July 2018

• Boosted cross-team throughput by 20%+ by leading 3 Agile teams in SAFe, driving delivery for Anthem’s enterprise digital transformation app modernization initiative.

• Improved security platform performance by 40% through legacy-to-Java migration, enhancing scalability.

• Led Agile execution across 3 teams, facilitating Scrum ceremonies, backlog grooming, risk mitigation, and continuous delivery alignment, as well as stakeholder engagement with Product Owners. Scrum Master HPE Financial Services - DXC Technology Alpharetta, GA 2013 - Dec 2017

• Increased team productivity by 15% and deliverable quality by 25% by scaling Agile best practices across 3 Scrum teams delivering SAFe releases for HPE Financial Services.

• Supported Hewlett-Packard International Bank DAC in Leixlip, Ireland as Scrum Master for lending and equipment-leasing products, covering installments, payments, status reporting, compliance/regulatory changes, and security across core banking operations.

• Led system separation product strategy for DXC, HP Inc., and Micro Focus spin-offs, ensuring underlying financial standards and leading portal migrations with zero downtime.

• Drove Agile transformation across global delivery, migrating 3 teams from Waterfall to Agile.

• Represented 3 teams in Scrum of Scrums and PI Planning; aligned stakeholders, surfaced systemic blockers, and executed continuous improvement initiatives.

• Ensured 100% on-time delivery every lifecycle by authoring critical performance and risk metrics enabling fast-track resolution of blockers.

• Led enterprise Agile coaching and onboarding for 6 PMs and contributed to Communities of Practice (CoP) to drive enterprise-wide Agile maturity, implementation of Microsoft Team Foundation Server (TFS), and peer-led process innovation.

• Facilitated cross-functional collaboration between technical developers, POs, and customer stakeholders from MVP definition, product backlog refinement, sprint planning, and through delivery. Test Automation Manager HPE Financial Services Alpharetta, GA 2010 - 2013

• Led global QA test automation team reducing 60%+ of manual testing and cutting 30% of total bugs by delivering regression testing solutions aligned with DevOps and Agile principles.

• Architected enterprise-wide End-to-End Test Automation strategy and DevOps for HPE Financial Services systems, cutting support calls by 30%+.

• Managed testing lifecycles, delivering 100% on-time releases with 90%+ zero critical defect outcomes.

• Provided technical leadership in test planning, scenario design, and requirement walkthroughs (Functional, End-to-End, Integration, Regression, Stress, UAT, and Performance).

• Coordinated testing work across multiple parallel projects using OKR and KPI tracking, Agile sprint planning, and milestone reviews to keep delivery on track.

Project Manager HP Inc. Miami, FL 2005-2010

• Directed HP’s Channel Communications Strategy across 5 countries as Program & Project Manager, leading 5 global PMs and 100+ resellers in a complex engineering environment through cross-functional coordination.

• Co-architected the post-merger integration of Sales and Marketing units during the HP–Compaq merger, driving platform selection, data migration, and business continuity across global operations.

• Led LATAM digital transformation and end-to-end product strategy by implementing global financial platforms, restructuring support systems, and managing cross-functional delivery across 10+ countries.

• Managed global production support across 11 teams in the Americas and India under a 24/7 DevOps model, reducing median ticket lifecycle by 7+ days, achieving 90%+ Time to Own and 85%+ Time to Fix, and cutting ticket volume by 36% through automation and root cause analysis. EDUCATION

University of La Salle (ULSA) – B.S. in Computer Science and Engineering, GPA: 4.0/4.0

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