Remote Administrative Support - SAP & IT Basics expert

Adrian L. Robertson Sr.

IT Support Specialist SAP Technical Consultant (In Progress)

Sacramento, CA 202-***-**** *.*************@*****.***

Skills Matrix

SAP & ERP Skills

S/4HANA Foundations, SAP Data Migration, SAP BTP Basics, SAP Authorization Concepts

Technical Skills

Windows OS, Active Directory, Networking, Troubleshooting, Ticketing Systems

Tools & Platforms

Office 365, ServiceNow, Jira, VMware, Remote Desktop

Soft Skills

Problem-Solving, Communication, Customer Service, Documentation

SAP Project & Lab Experience

SAP Technical Consultant Lab Work – 2025

- Configured SAP S/4HANA practice environment for navigation, modules, and workflows

- Performed mock data migration mapping using SAP Data Services techniques

- Built sample role/authorization structures for compliance and controlled access

- Connected SAP components in simulated integrations to understand system data flow

Education & Certifications

SAP Technical Consultant Certification – In Progress (2025)

SAP S/4HANA Technical Foundations – Current Coursework (2025)

Testing for SAP Data Management Certification – Scheduled (2025)

SAP S/4HANA Technical Foundations – Current Coursework (2025)

SAP Technical Consultant Certification – In Progress (2025)

Google IT Support Technician – Coursera / Google (2025)

CompTIA Security+ – CompTIA (Currently Enrolled 2025)

CompTIA A+ – CompTIA (2013)

LEAN Six Sigma – TPC Training (2019)

TPC Electrical & HVAC Training – (2017)

Universal EPA Certification – (2009)

HVAC Program Certificate – (1996–1997)

Welding Certifications (SMAW, FCAW, GMAW, GTAW) – (2002)

Professional Experience:

Victorious Transportation / Summerfield EXP / Victorious Transportation LLC – Sacramento, CA

Class A Truck Driver / Operations Lead Jan 2021 – Sept 2025

Implemented digital fleet tracking systems improving logistics visibility and uptime by 15%.

Diagnosed electronic and sensor issues across fleet systems, ensuring reliable data communication.

Delivered Tier I-level troubleshooting for onboard devices, reducing downtime and repair costs.

Coordinated support between drivers, dispatchers, and clients to maintain service continuity.

Lincoln Military Housing – Indian Head, MD

Maintenance Supervisor Jan 2020 – July 2020

Led maintenance operations for electrical and network-connected control systems across 200+ units.

Directed safety inspections and preventive maintenance programs, reducing system failures by 20%.

Trained and supervised 8 technicians, ensuring adherence to digital ticketing and work-order systems.

Western Area Power Administration – Tracy, CA

High Voltage Electrician Apprentice Sept 2018 – Mar 2019

Assisted in the installation and maintenance of 34.5kV–500kV electrical systems.

Collaborated with engineers using schematics and digital diagnostic tools to resolve system faults.

Supported system testing, calibration, and data logging for reliability compliance.

Department of Defense – Defense Media Agency – Fort Meade, MD

Maintenance Mechanic (WG-10 Step 2) Sept 2014 – Sept 2018

Delivered cross-disciplinary support for electrical, HVAC, and mechanical systems across secure facilities.

Provided Tier I support for facility IT systems, ensuring operational continuity for mission-critical tech.

Served as Acting Supervisor overseeing maintenance scheduling, data logging, and system performance reporting.

Technical Skills:

Operating Systems: Windows 10/11, macOS, Linux (Ubuntu/CentOS)

Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN configuration

Hardware: PC assembly, printers, routers/switches, peripherals

Software Tools: Active Directory, Microsoft 365 Admin, ServiceNow, Jira, Zendesk

Security: MFA setup, endpoint protection, malware prevention, patching, backups

Remote Tools: TeamViewer, AnyDesk, Zoom, Google Remote Desktop

Projects & Labs

Configured a Windows Server 2019 virtual lab with Active Directory and Group Policy Management.

Deployed a secure VPN and DNS routing simulation for remote access testing.

Built custom monitoring scripts to track uptime and network latency across virtual machines.

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