Data Entry and Administrative Support Specialist
Resume:
Detail-oriented and dependable Data Entry professional with a strong background in maintaining accurate records, organizing digital information, and supporting administrative operations in remote environments. Experienced in managing large volumes of data, validating entries for accuracy, and updating databases to support reporting, marketing, and internal workflows. Skilled in Microsoft Excel, Word, SharePoint, and digital filing systems, with a proven ability to maintain confidentiality and uphold strict data integrity standards. Adept at coordinating virtual office tasks, handling electronic documentation, and collaborating with cross-functional teams to resolve data discrepancies. Committed to delivering precise, and contributing to streamlined, efficient processes in fully remote settings.
Proficient in guiding students, staff, and faculty through complex academic policies, degree requirements, and procedural guidelines with clarity and accuracy.
Experienced in reviewing and evaluating domestic and international graduate applications, and eligibility standards.
Proficient in crafting clear, accessible written communications, including emails, and website content.
Skilled in supporting immigration-related processes, including issuing F-1 documents and ensuring compliance with federal regulations.
Highly capable in delivering technical training on MyGrad, SDB, and university enrollment systems to enhance user confidence and productivity.
Proficient in developing comprehensive manuals and resource tools to streamline onboarding and process adoption.
Skilled in conducting graduation audits, processing petitions, and managing sensitive student records. Counseling Services Coordinator 2008 - 2023
Graduate Enrollment Management Services, University of Washington Served as the primary contact for graduate applicants and enrolled students across Seattle, Bothell, and Tacoma campuses, delivering accurate guidance. Advised students on academic policies, and thesis/dissertation submission standards to ensure smooth academic progression. Issued immigration documents for F-1 visa applicants and guided students through U.S. study requirements to ensure regulatory adherence. Collaborated with campus partners including Registrar, ISS, OSFA, SFS, and IELP to maintain accurate communication and policy alignment. Key Achievements:
Responded to and resolved hundreds of student service inquiries per quarter, ensuring timely and accurate guidance.
Enhanced system functionality by participating in over 30 MyGrad feature tests, helping streamline user workflows.
Strengthened student satisfaction by delivering clear, empathetic guidance during complex academic and immigration processes.
Enhanced team efficiency by creating detailed training materials that became standard references for new staff.
Fostered collaboration among university partners to resolve student issues quickly and ensure seamless operations.
Maintained a high standard of accuracy and professionalism while handling sensitive student records, petitions, and degree evaluations.
New Century Circle Ambassador - NAFSA: Association of International Educators Jan 2008 - Present Graduate School Making a Difference Award - University of Washington, The Graduate School Nov 2023 Award for Excellence - National Association of Professional Women 2016 UW Distinguished Staff Award Nominee - University of Washington, Seattle Jun 2013 NAFSA Recognition (Workshop Development & Certified Foreign Credentials Evaluator) - NAFSA: Association of International Educators 2000 - 2006
Local Arrangements Committee Co-Chair, Conference Planning Committee Award - NAFSA: Association of International Educators May 2005
NAFSAN of the Year, Region I Award - NAFSA: Association of International Educators 2005 Trainer Corps Award - NAFSA: Association of International Educators 2004 High School Diploma, University of
Washington - Seattle, WA
NAFSA Certified Credentials
Evaluator Mar 1980 - Nov 2023
Certified Designated School Official
Mar 1980 - Nov 2023
Student Advising
Graduate Admissions Review
Academic Policy Interpretation
Immigration Document
Processing
Multi-Campus Collaboration
SEVIS Coordination
Technical Troubleshooting
International Credential
Evaluation
Cross-Campus Communication
SDB System Navigation
Documentation Development
Degree Audit Review
Webinar & Workshop Support
MyGrad Program Management
Enrollment & Registration
Support
Stakeholder Coordination
Customer Service Excellence
Records & Data Management
Email & Written
Communication
Process Improvement Support
Application Eligibility
Verification
Information Accuracy &
Compliance
MARY FETTERLY
**********@*****.***
Mountlake Terrace, WA
EDUCATION & CERTIFICATIONS SUMMARY
CORE COMPETENCIES
WORK EXPERIENCE
SKILLS
MF
AWARDS & HONORS
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