Call Center Support Specialist with Insurance Experience

Charita Sinclair

Mobile 216-***-****

Email:*******.********@*******.***

Solid skills in the finance and Insurance industry allowed me to broaden my skills as a Proficient Administrative Assistant. with 15 years of data entry, and customer service experience.

Skills and Qualifications:

1. Exceptional organizational, clerical, interpersonal

2. Front Office Skills.

3. Communication skills.

4. Customer Service skills

5. Accounts receivable

6. Medical Terminology

7. Microsoft Professional

8. Detail oriented

9. Data collection

10. Analytical proficiency in finance-credit rating/loan processing.

11. Technical Support

12. Insurance Specialist: Commercial, Workers' compensation, disability, Auto & Homeowners.

Education:

Colorado Tech University

Feb 2007-February-2012

Bachelors of Science – Business Administration

Magna cum Laude 3.77 GPA

Software Proficiency- Byte, Calyx, Genesis and Microsoft Professional, Microsoft Professional, outlook, Epic programs, Cisco, AS400, ANA3.0, Premiere. Salesforce, Sure Prep. Cisco Finesse, Amcom, Secure Chat

Professional Experience:

August 2025 - present University Hospitals

Telephone Operator

●handle multiple calls and requests, responding quickly and professionally.

●handle UH hospital requests for overhead paging, ensuring appropriate and accurate notifications for each situation to ensure the highest levels of patient care

March 2025 - August 2025 Signet Jewelers

Customer service representative

Assist customers with placing orders, online assistance, complex situations which may require escalations, addressing concerns with professionalism and empathy.

September 2011- Present Catastrophe Management Solutions Contingency work

Skilled in assisting Allstate insurance customers with filing claims related to catastrophic weather damage, providing exceptional customer service throughout the process. Proficient in data entry, handling First Notice of Loss (FNOL), managing inquiries, and coordinating with Wind Pool services. Experienced in guiding customers through claim procedures, ensuring accuracy in documentation, and addressing concerns with professionalism and empathy. Adept at maintaining organized records and delivering high-quality support in fast-paced, high-pressure environments.

D'Amore Tatman Group

Administrative Assistant/Data Entry

March 2024- to April 15th, 2024

Experienced Administrative Assistant skilled in filing, scanning, and data entry, with a strong background in clerical support and front desk operations. Proficient in managing tax preparation documents, maintaining organized records, and ensuring efficient workflow. Adept at handling administrative tasks, providing excellent customer service, and supporting office operations with accuracy and professionalism.

March 2022- December 2023 Cleveland Housing Network Property Tax Assistance, Financial Mobility Professional

Foreclosure prevention, Financial Counseling, collect/analyze data.

CRM -Salesforce Data entry, Order cost sheets, determine property status verify owner occupancy, calculate income for income qualification

With a proven track record of successfully distributing a total of 5 million dollars in COVID relief funds to over 150 thousand Cuyahoga County residents who were financially affected as a result of the COViD -19 Pandemic.

Dec. 2019- July 2020 Litigation Management LLC Case coordinator

Experienced professional skilled in reviewing legal files for a diverse client base with a focus on accuracy and confidentiality. Proficient in providing exceptional customer service by addressing client inquiries and ensuring a smooth process for legal documentation. Adept at requesting and managing medical records to support case preparation while maintaining organized and accurate

data entry. Known for attention to detail, strong organizational skills, and a commitment to delivering high-quality support in fast-paced environments.

Sept. 2019- Dec. 2019 Human Arc/ Centauri

Customer service rep.

Skilled in assessing clients to determine their eligibility for potential disability benefits. Experienced in gathering and analyzing relevant information, including medical records and personal details, to evaluate qualifications based on established criteria. Proficient in explaining benefit programs, answering client inquiries, and guiding them through the application process with clarity and professionalism. Dedicated to providing compassionate support while ensuring compliance with all guidelines and requirements. Known for attention to detail and delivering high-quality service to help clients access the benefits they need.

Aug.2018 - Sept. 2019 TTI Floor Care

Customer Service,

Experienced professional with a strong background in customer service, help desk support, technical assistance, and sales. Proficient in addressing customer inquiries, troubleshooting technical issues, and providing effective solutions to enhance client satisfaction. Skilled in

managing help desk operations, resolving complex problems, and delivering clear guidance to users. Adept at building rapport with customers to identify their needs and promote products or services that align with their goals. Known for excellent communication, problem-solving abilities, and a customer-focused approach in fast-paced environments. Dedicated to delivering exceptional service while driving sales and fostering long-term customer relationships.

Feb. 2016 – 2017 Amtrust Financial Group

Customer service specialist

Experienced Customer Service Specialist with a strong background in accounts receivable, workers' compensation, audits, and disability claims. Skilled in assisting small businesses with workers' compensation processes, audits, disability insurance, and payment procedures. Proficient in managing accounts receivable, processing insurance payments, and performing accurate data entry to maintain organized records. Dedicated to providing exceptional client support by addressing inquiries, resolving issues, and ensuring satisfaction. Known for maintaining up-to-date knowledge of customer accounts and delivering professional, reliable assistance to meet business and client needs effectively.

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