Front Desk & Guest Services Professional
Resume:
Karielis Reyes
Chicago, IL *****
**********@************.*******.***
Work Experience
Receptionist
The Vista Senior Living-Chicago, IL
October 2021 to Present
I am responsible for greeting all residents, vendors and visitors. I handle paperwork, packages, mail, and monitor the cameras, front, back and side door. I redirect/transfer phone calls and answer general questions, such as the location of a residents apartment, and/or which department a complaint/concern is reported to. As well as customer service, I reserve transportation through medicare/medicaid for residents needing to be transported to and from their medical appointments. I am also in charge of assignments such as creating flyers, posters, and public announcements, for any important changes, upcoming events, and to inform residents of certain policies such as visitation hours, dining room schedule, package policy, move-in reservations, etc. Front Desk Agent
Comfort Suites-Schiller Park, IL
August 2024 to May 2025
• Responsibilities consisted of greeting guest as they arrived and departed from property.
• Checking guest into rooms, accommodating guest request, scheduling shuttle pick ups and drop offs.
• Maintaining a clean and organized work environment.
• Collected payments from guest reservations as well as the marketplace located inside hotel.
• Answered and redirected phone calls, filed paper work, created labels, used the printer and fax machine, and sent emails to staff and management with updates regarding the workplace. Night Auditor/Front Desk Clerk
Motel 6 / Studio 6-Glenview, IL
January 2023 to December 2023
As a night auditor, I handled money, and all daily paperwork, filed paperwork, answered calls, emails and voicemails, greeted customers, and current residents. I also was responsible for maintaining an organized work environment, and responding to complaints. Assistant Manager
Little Caesars Pizza-Chicago, IL
July 2017 to December 2022
I was in charge of running a shift, which included supervising all stations, overseeing labor, employee attendance/uniform, handling cash (dropping registers/safe at end of night, setting up registers/safe at start of day, distributing refunds, answering phone calls and resolving concerns/complaints from both employees and customers. I was also responsible for keeping track and logging inventory at the start/end and throughout the shift. As a manager, I filled in any station that needed help, and worked throughout the store.
Cashier/Customer Service
Little Lulus Nutrition Bar-Chicago, IL
April 2020 to December 2021
I handled the register, took orders in-store and over the phone, logged inventory at the start/end of shift. Maintaining a clean work environment, I also greeted all customers, and managed all cooking/baking, as well as stocking inventory such as menus, business cards, advertisements for seasonal products, cups, straws, spoons, napkins, etc.
Cashier/Stocker/Customer Service
Ross Dress For Less-Niles, IL
February 2020 to December 2021
As a front end cashier, I was to ring customer purchases, handle money, exchanges, and returns. I also maintained a clean work environment, greeted customers coming in, and made announcements over the intercom. When not at a register, I helped with go-backs and organizing different aisles/departments. Education
Some college in Criminology
National Louis University-Chicago, IL
August 2019 to January 2020
High school diploma
North-Grand High School-Chicago, IL
September 2015 to June 2019
Skills
• Assistant Manager Experience (3 years)
• Medical terminology
• Typing
• Computer operation
• Administrative experience
• Multi-line phone systems
• Customer service
• Phone Etiquette (5 years)
• Guest relations
• Software troubleshooting
• Medical office experience
• Night audit
• Organizational Skills
• Microsoft Word
• Word processing
• Time management
• Guest services
• Care plans
• Google Suite
• Office Administration (2 years)
• Cash register
• Clerical experience
• HIPAA
• Bilingual
• Inside sales
• Microsoft Outlook
• Spanish
• Front Desk (2 years)
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Driver's License
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