Banking Data Entry Specialist with Hospitality Experience
Resume:
CONTACT
QO ADRESS
Chicago IL 60601
***********@******.***
@ PHONE
HIGHLIGHTS
O Strong problem solving ability
O High customer service standards
O Conflict resolution proficiency
O Administrative support
O Time management
O Collaborative team player
REFERENCES
Andreas Doukatas
Patio Restaurant Aurora/Manager
E: ******.**@*****.***
Baris Ugur
Systems Designer & Developper
T : +1-331-***-****
E: *********@***.***
ANETTA NTOVA
CUSTOMER EXPERIENCE ASSOCIATE
PROFESSIONAL STATEMENT
Experienced and reliable customer experience associate with extensive experience.
Strong dedication to helping customers resolve issues and cultivating a positive
image of the company. Excel in both team environments and alone. Proven ability to
listen attentively, solve problems quickly and efficiently, and create high-quality
professional relationships with customers.
EDUCATION
HIGH SCHOOL OF DIONYSOS
Athens/Greece
UNIVERSITY OF ATHENS
Athens/Greece/2004-2009
Graduated one of the first departments of the oldest Balkan university department
of Political Science and Public Administration.
WORK EXPERIENCE
CUSTOMER SERVICE AGENT
Eurobank/Greece/2009-2012
Provided exceptional customer support, addressed inquiries, resolved
issues, and processed transactions, ensuring a positive banking
COLLECTION AGENT
Marfin Egnatia Bank/Greece/2012-2014
Managed debt collection efforts, communicated with clients to resolve
outstanding payments, and maintained detailed records to support
CUSTOMER SERVICE AGENT
National Bank of Greece/Greece/2014-2015
Delivered high-quality customer support, handled inquiries, resolved
issues, and processed transactions efficiently.
LOAN ADVISOR
Alpha Bank/Greece/2015-2018
Guided clients through loan options, assessed their needs, and
managed applications to secure financing.
FOH MANAGER
The Patio/Illinois United States/2018-2022
Led front-of-house operations, supervised staff, and ensured excellent
service at a BBQ restaurant.
RETAIL SALES ASSOCIATE
Macy's/Illinois United States/2023-2024
Assisted customers with product selection, processed transactions,
and maintained store presentation.
FOH MANAGER
Paisans Pizzeria/Illinois United States/2024
Oversaw service operations and staff at a pizzeria, ensuring a smooth
and enjoyable dining experience.
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