Remote Customer Service Specialist with Care Experience

Cleshede Williams

Bronx, NY

Phone: 347-***-**** Email: *********@*****.***

Professional Summary

Dedicated, customer-focused professional with strong experience in customer service, sales, administrative support, and home health care. Proven ability to manage high-volume calls, resolve customer concerns effectively, and deliver compassionate support to clients. Skilled in multitasking, problem-solving, and maintaining professionalism in fast-paced environments. Seeking a remote Customer Service Representative role that leverages my communication skills and service background. Skills & Competencies

- Excellent verbal and written communication

- Customer service expertise (phone, chat, email)

- Strong problem-solving and conflict-resolution skills

- Ability to work in high-paced or high-call-volume environments

- Compassionate and patient-centered care experience

- Multitasking, adaptability, and time-management

- Team-oriented and goal-driven

Work Experience

Home Health Aide (HHA)

Various Private Clients — Bronx, NY (2024 – Present)

- Provided personal care assistance, including bathing, grooming, meal preparation, and mobility support.

- Monitored patient conditions and reported changes.

- Assisted with medication reminders and daily living activities.

- Delivered companionship and emotional support.

- Maintained clean, safe environments and followed healthcare protocols. Sales Representative

Centerfield, Kingston, Jamaica (2022 – 2024)

- Managed high-volume calls, promoted products, and exceeded sales targets.

- Built strong customer relationships and resolved concerns. Customer Service Representative

Sutherland, Kingston, Jamaica (2019 – 2022)

- Managed inquiries, billing issues, and account updates.

- Maintained top performance metrics and CRM documentation. Customer Service Representative

Alorica, Kingston, Jamaica (2018 – 2019)

- Delivered phone and digital customer support.

- Provided timely troubleshooting and service resolutions. Administrative Assistant

PCB International Services, Panama City Beach, FL (July 2024 – Oct 2024)

- Performed data entry, scheduling, document prep, and email support. Production Assistant

Love Zone (Alrick McKenzie’s Production), Kingston, Jamaica (2017 – 2018)

- Assisted with event setup, coordination, and admin tasks. Education

High School Diploma (U.S. Equivalent), Convent of Mercy Academy (Alpha), Jamaica (2011 – 2016) WCO Nursing Institute (2018 – Present)

Women’s Centre of Jamaica Foundation (2014 – 2015) Certifications

- Home Health Aide (HHA) Certificate

- New York Security Guard License

References

Available upon request.

Contact this candidate