Technical Writer with 20+ Years of Experience
Resume:
Mark W. Rogers
Technical Writer
TECHNICAL SKILLS
Development and Collaboration
Agile Development, AWS Cloud, VS Code,
SharePoint, Azure DevOps, SQL Server,
BitBucket, Git, Acrobat, IntelliJ IDEA, JIRA,
SEO, SDLC, Accessibility, Skype, Zoom,
Microsoft Teams
Documentation Tools
DITA XML, Oxygen, SDL, XMetal, Markdown,
GitHub, Microsoft Office, Confluence,
RoboHelp, Adobe Experience Manager (AEM),
Framemaker, MadCap Flare
Web Content
HTML, CSS, Google Analytics
Flow Diagramming
Visio, Excalidraw
Graphics and Multimedia
PaintShopPro, SnagIt, Paint, PowerPoint
CORE COMPETENCIES
Audience Analysis
Document Design
System Analysis
Business Analysis
Interviewing Subject Matter Experts (SMEs)
Content Development
Content Revision and Finalization
Version and Source Code Management
EDUCATION
Bachelor of Arts, English
Kennesaw State University
Kennesaw, Georgia
Bachelor of Arts, Political Science
Georgia State University
Atlanta, Georgia
AWARDS
Society for Technical Communication (STC)
Achievement Award
Georgia State University
Dean’s List
PERSONAL INTERESTS
Artificial Intelligence (AI)
French Language (Intermediate)
Science Fiction Writing
Exton, Pennsylvania
www.linkedin.com/in/mark-rogers-43a09123
****.***@*****.***
WORK EXPERIENCE
5/2024 – present Comerica Bank
Contract Technical Writer Auburn Hills, MI (Remote)
Worked closely with development teams to create System Integration Documents for multiple AWS cloud based banking applications, using Microsoft Excel and Visio.
System analysis and diagramming of application process flows.
Curated server names, DNS names, IP addresses and subnet ranges, communication protocols, and encryption and authentication methods.
Managed version control and approval processes for multiple environments of each application, using Microsoft Sharepoint.
8/2022 – 9/2023 JP Morgan Chase
Contract Technical Writer New York, NY (Remote)
Created API documentation for users and developers, including Posting, Deposits, ACH Transfer, Fees, Fee Waivers, Credit Cards, and Repayments, using Markdown, VS Code, Confluence, and BitBucket.
Documented End of Day, Fee Assessment, and Fee Waivers Events and Processing for the JPMC Global Banking Platform, using Markdown, VS Code, Confluence, and BitBucket.
Analyzed and modified API Swagger files, isolating target objects and schema for reference components.
Worked directly with UI designer to optimize layout and appearance of GBP Documentation site.
3/2022 – 6/2022 ADP
Contract Technical Writer Toronto, ON, Canada (Remote)
Refactored legacy Knowledge Base articles into DITA XML with Oxygen. 5/2018 – 7/2021 AVEVA/OSIsoft
Contract Technical Writer Philadelphia, PA
Developed API documentation for Edge Data Store, using Github Markdown.
Developed training video content for OSI Cloud Services (OCS).
Built online help for the OCS Portal with DITA XML, using SDL and XMetal.
Edited and streamlined UI text in OCS Portal.
Worked with UX Design team to create UI revision recommendations for OCS Portal.
Created documentation workflow diagrams with Visio and PowerPoint. 5/2017 – 3/2018 SAP America
Contract Technical Writer Newtown Square, PA
Documented Security Firewall Management and Access Control List Policy for Global Network Services.
Documented Standard Repeatable Actions (SRAs) for Data Center Change process using Microsoft Word and Adobe Acrobat.
Developed Project Management Methodology Documentation Set. 9/2015 – 4/2017 Cross Mediaworks
Senior Technical Writer Philadelphia, PA
Documented CableTrack, a television advertising application used for inventory, zone and traffic management.
Built online help system for Symphony using RoboHelp/HTML. SUMMARY
Adaptable, seasoned senior technical writer with deep experience in process, procedure, and reference documentation for technical and end user audiences
Demonstrated proficiency in content design and development for user guides, online help, web content, training content, flow diagrams and white papers
Dedicated professional committed to excellence in technical communication EXTENDED WORK EXPERIENCE
7/2014 – 3/2015 JP Morgan Chase
Contract Technical Writer Wilmington, DE
Analyzed Data Issue Intake, Assessment, and Root Cause Analysis processes for the Mortgage Banking – Data Quality Governance Department.
Led Subject Matter Expert (SME) interviews to gain detailed understanding of Data Issue Intake, Assessment, and Root Cause Analysis processes.
Wrote and edited procedures for Data Issue Intake, Assessment, and Root Cause Analysis processes, using Microsoft Word. 11/2013 – 5/2014 Penn Mutual Life Insurance
Contract Technical Writer Horsham, PA
Developed user documentation for the New Business Application, using MS Word and Confluence.
Analyzed new policy creation business process, using MS Word and Visio.
Designed user documentation wiki layout for Confluence. 2/2010 – 9/2013 Radial/eBay Enterprise
Senior Technical Writer King of Prussia, PA
Embedded with an Agile Scrum team and produced executive level analysis of the Agile development workflow with Visio and PowerPoint.
Wrote developer documentation for Magento e-commerce platform, with DITA XML in Oxygen.
Developed content for live training on Magento e-commerce platform, using MS Word and PowerPoint.
Wrote developer documentation for Javascript best practices.
Wrote developer documentation for Magento site navigation revision project.
Created development infrastructure pain points presentation for upper management, using MS Word and PowerPoint.
Worked closely with UI Design team to document e-commerce storefront customization procedures. 1/2009 – 12/2009 Comcast
Contract Technical Writer Philadelphia, PA
Developed Installation Guides, User Manuals, and product packaging collateral for multiple wireless broadband Internet devices.
Completed extensive revisions to Comcast Connection Manager User Manual to reorganize from a task-oriented perspective.
Mentored Junior Technical Writer
2/2008 – 12/2008 Sungard Availability Services
Senior Technical Writer Wayne, PA
Worked closely with Project Manager to revamp Product Development Life Cycle process and develop templates for Proposal Milestone documents and Project Plans.
Wrote and edited marketing source document for Virtual Server Replication product.
Wrote and edited Disaster Recovery Industry Trends White Paper. Mark W. Rogers
Technical Writer
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