Remote Customer Service Supervisor Resume Title

RASHEED CARRASQUILLO

S u p e r v i s o r /Manager

• +1-646-***-**** • *****************@*******.*** • Clayton, NC 27527 Dynamic Supervisor with proven track record of effectively leading teams to achieve outstanding results. Strong communication skills and hands-on approach to team management foster collaborative and high-performing work environment. Experienced Talent Acquisition in recruitment, conducted interviews etc. Strategic in problem solving, solution based in enforcing company time and attendance policy etc, avoiding turnover rate. Professional Summary

Caregiver Manager

Home Based (Alliance Health)

Case Worker

Johnston County Department of Social Services

Security Site Supervisor

Kellogg's (Securitas- Contractor)

Concierge Manager

Fenton/Hines (Sunstates Security- Contractor)

Public Safety Lieutenant

Experience

• Manage with healthcare, medication management, appointments and decision making

• Administered medications as prescribed by the physician in accordance with state regulations.

• Collaborated closely with other healthcare providers in order to provide the highest quality of care possible.

• Provide emotional support for patients dealing with difficult physical or mental health challenges

• Maintained accurate records of client information in accordance with agency policies and procedures. Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.

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• Gather client information to ensure accuracy in processing applications.

• Monitored financial benefits received by clients to verify accuracy of payments and eligibility requirements.

• Processed customer applications

• Guided team members on how to respond effectively to different scenarios.

• Monitored employee activity throughout the facility using CCTV cameras.

• Maintained accurate documentation of all incidents reported by Security personnel.

• Supervised and monitored security personnel to ensure compliance with company policies and procedures.

• Created daily shift assignments for Security Officers based on operational needs. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

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• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

• Experienced Talent Acquisition in recruitment.

• Provided recommendations about local attractions based on individual preferences of guests. Sep 2021 – Present

Clayton, NC

Jun 2024 – Dec 2024

Smithfield, NC

Jul 2023 – Jun 2024

Cary, NC

Sep 2021 – Jul 2023

Cary, NC

Mar 2007 – Sep 2021

Saint Joseph's University Public Safety/Transportation Direct Support Professional Supervisor

Resources for Human Development, Inc

Security Supervisor/House Manager

Doe Fund, Inc

Provided transportation for students, faculty, visitors, dignitaries etc.

• Prepared personnel daily assignment sheets, conducted roll calls, distributed departmental information Supervised over 150 security employees, provided transportation to students, faculty, staff and dignitaries on an off campus when required.

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• Was responsible for conducting investigations and report writing

• Conducted routine patrols of entire campus grounds on regular basis, conducted monthly campus fire drills

• Maintained employee records, evaluations, time and attendance, disciplinary documentation, personnel information

• Worked closely with Lower Merion and Philadelphia Police Departments hired for special details for the University

• Trained new employees in departmental policies and procedures related to public safety.

• Experienced Talent Acquisition recruitment, conducted interviews etc.

• Provided guidance to direct support professionals in the performance of their job duties.

• Monitored daily activities of direct support staff to ensure compliance with regulatory standards.

• Scheduled shift assignments for direct support professionals according to staffing needs.

• Assisted in developing individual service plans for each resident and client based on their needs and interests.

• Experienced Talent Acquisition in recruitment.

• Assigned officer daily work assignments, completed medical paperwork, including incident and injury reports

• Assisted residents within the shelter facility, providing linens and personal hygiene kits Compiled and reported daily bed count noted vacant beds and census to Department of Homeless Services (DHS) of New York City.

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• Notified emergency response units including EMS, NYPD and FDNY for assistance at the facility when needed.

• Submitted case notes into HMIS (Homeless Management Information) system.

• Investigated suspicious activities or persons entering company premises. College in Creative Writing

Saint Joseph's University

High School Diploma/Culinary Arts Certification

Keystone Job Corps Center

Education

Skills

• Decision-making • Team building • Employee motivation

• Staff discipline • Strategic planning • Complex Problem-solving References available upon request

References

Philadelphia, PA

Nov 2017 – Mar 2019

Philadelphia, PA

Apr 2003 – Nov 2007

New York, NY

Sep 2012

Philadelphia, PA

Dec 1994

Drums, PA

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