IT Support Specialist - Bilingual (English/Spanish) - A+ Certified

Adonias T Degefa

Houston, TX • 713-***-**** • ************@*****.*** •

linkedin.com/in/adonias-t-degefa-571a321a0

Bilingual English, Spanish IT Technical Support Specialist holding a CompTIA A+ certification. I'm skilled at diagnosing and resolving hardware and software issues. With a strong commitment to providing exceptional customer support, I effectively communicate technical concepts to diverse users. I am dedicated to maintaining system performance and enhancing user satisfaction through timely and efficient solutions. Eager to leverage my technical knowledge and problem-solving skills to contribute to a dynamic IT team. SKILLS

WORK EXPERIENCE

Mi Tienda Meat Market. • Houston • 11/2022 - 05/2023 Convinent store

Cashier • Full-time

• Active Directory

• Bilingual

• Communication

Computer Hardware

Maintenance

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• Customer Service

• Desktop Support

• Microsoft SQL

• Network Installation

• Operating Systems

• Peripheral Device Support

• Remote Support

• Software Installation

• Spanish

• Teamwork

• Technical Support

• Ticket Resolution

• Troubleshooting

Oversaw Western Union money transfer transactions, ensuring adherence to company policies and regulatory compliance while maintaining data accuracy and confidentiality. Utilized strong analytical skills to identify and resolve discrepancies, enhancing operational integrity and customer trust.

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Provided exceptional customer support by efficiently resolving inquiries and managing transactions, ensuring a positive and seamless user experience. Leveraged strong communication skills to enhance customer satisfaction and foster long-term relationships.

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Managed cash register operations with precision, including processing transactions, ensuring accurate cash handling, and performing end-of-shift reconciliations. Demonstrated strong attention to detail and accountability, contributing to overall operational efficiency and customer satisfaction.

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EDUCATION

CompTIA A+ in IT Support

EARTH UNIVERSITY Costa Rica • Houston • 10/2024 - 01/2025 Completed the Per Scholas 520-hour hands-on IT Support Specialist course, acquiring in- depth knowledge and practical skills in IT support and troubleshooting. Developed expertise in hardware and software installation, network configuration, and customer service best practices. Gained experience with industry-standard tools and technologies, including operating systems, cloud services, and cybersecurity protocols. Engaged in collaborative projects and real-world simulations, honing problem-solving abilities and enhancing technical communication skills.

Bachelor's Science Degree in Agricultural Engineering EARTH UNIVERSITY Costa Rica • GPA: 3.4 • 01/2018 - 12/2021 I gained valuable skills at EARTH University, where I was under a full scholarship from the Mastercard program, while working with students from different countries and backgrounds. I developed cultural awareness, enhancing my understanding and appreciation of diverse perspectives. My communication skills improved as I learned to navigate language barriers and adapt my style to different audiences. I collaborated effectively in diverse teams, leveraging the unique strengths and insights of my peers. Through these experiences, I became a better problem solver, integrating varied viewpoints to create innovative solutions. I also learned to be adaptable, adjusting to new environments and circumstances with ease. In my graduation project, I utilized my IT skills to analyze data collected through surveys on agroecotourism, which deepened my understanding of data analysis and its applications in real-world contexts. Overall, these hands-on experiences enriched my understanding of global issues and made me a more versatile and empathetic individual.

Certificate in Spanish Language

EARTH UNIVERSITY Costa Rica • EARTH University Costa RICA • 09/2017 - 01/2018 EARTH UNIVERSITY Costa Rica

The Per Scholas 520 Hands-On IT Support Program is a comprehensive training initiative where I gained essential skills for entry-level IT support roles. Through hands-on experience and an industry-relevant curriculum, I learned about hardware and software troubleshooting, network management, and customer service. The program included real- world simulations and collaborative projects that enhanced my problem-solving abilities and technical proficiency. By the end, I was well-prepared to pursue certifications and start a successful career in IT.

Collaborated with cross-functional team members to achieve and exceed operational performance goals, driving enhancements in customer satisfaction and overall efficiency. Leveraged effective communication and teamwork skills to foster a productive work environment and streamline processes.

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VOLUNTEERING & LEADERSHIP

Addis Ababa Ethiopia • 01/2015 - 01/2017

Tutoring • Addis Ababa

I tutored secondary students in mathematics and primary students in chemistry and physics in Addis Ababa, Ethiopia, focusing on concept clarity and critical thinking. My approach built confidence, emphasized real-world applications, and improved academic performance. Through regular feedback and communication with students and families, I developed strong mentoring skills, preparing students for future challenges.

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