Retail Associate with Customer Service Focus

Keila Mary Felix Martinez

Phone: 818-***-**** Email: ************@*****.***

Objective

Eager to apply and expand my knowledge into a company that values great work ethics. I can easily adapt to changes and learn fast in my work environment. I am an enthusiast to learn new skills, whether it is for personal or professional growth. I am a Spanish native speaker. I use my language skills to help others need, when necessary. I am looking towards a bright future in a company that values great work ethics as well as their employees skills. Experience

March 2022 – February 2024 Sales Associate

Javier The Jeweler Philadelphia, PA

• Interact with customers, offering assistance and responding to queries about products and purchases.

• Locate merchandise for customers and places orders, where necessary.

• Introduce promotions and new products to customers.

• Operate cash register and handle cash payments and credit card processing.

• Document sales by updating customer records.

November 2019 – August 2022 Store Associate

Walmart Supercenter Warminster, PA

• Help customers find the products they are looking for.

• Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments.

• Pack ready-to-sell products in proper containers and stock displays.

• Prepare and serve ready-to-eat food.

• Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce.

• Keep area clean, sanitized, and customer ready.

August 2018 – March 2019 Cashier Assistant / Food Server Vallarta Super Market San Fernando, CA

• Greet customers.

• Accept payments from customers and give change and receipts.

• Count the money in their register at the beginning and end of each shift.

• Clean and sanitize work areas, equipment, utensils, and dishes.

• Weigh or measure ingredients, such as meats and liquids.

• Cut meats, poultry, and seafood and prepare them for cooking.

• Keep food in suitable containers and storage areas to prevent spoilage.

• Take and record the temperature of food and food storage areas.

• Place food trays over food warmers for immediate service. Education

November 2019 – June 2020 High School Diploma

William Tennent High School Warminster, PA

August 2017 – November 2019 High School

San Fernando High School San Fernando, CA

Skills

• Bilingual

• Team player

• Self-motivated

• Communication

• Problem solving

• Customer service

• Sales experience

References

• Gloria Rodriguez, Manager

Company: Javier The Jeweler

Contact: Phone: 347-***-****

• Yuleidy Tiburcio, Friend

Company: Delta Information Systems

Contact: Phone: 267-***-**** Email: ***************@*****.***

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