Operations and Customer Support Specialist with Process Improvement
Resume:
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ABIRAMI.P
***********@*****.***
*** ********** ***** **,******* and olaiyur post,aandimadam tk,ariyalur dt. 05/11/2023 -
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Pegatron
Assembler
- Supervise a team of production operators to ensure efficient production processes.
- Implemented process improvements, resulting in a 15% reduction in production time.
- Maintained high-quality standards, achieving a 99% defect-free rate. Omega healthcare
AR Caller Experience Representative
Omega healthcare Corporation .
Handled inbound and outbound calls for customers regarding payment issues, resolving 95% of issues on first call
Provided accurate information about billing, payments, and account status, ensuring customer satisfaction and reducing complaints by 30%. Consistently met or exceeded performance metrics, including customer satisfaction and collections target .
Utilized CRM software to track customer interactions and update account information Developed strong relationships with customers, improving customer retention and loyalty .
Managed denied claims, identifying root causes and implementing corrective actions to reduce future denials.Successfully appealed denied claims, resulting in overturned decisions and increased revenue.
Conducted thorough reviews of denied claims, identifying errors and areas for improvement.
Denial Trend Analysis: Analyzed denial trends, identifying patterns and implementing process changes to reduce denials.
Process Improvement: Implemented changes to reduce denied claims, resulting in improved efficiency and increased revenue.
Education
2016
2018
2021
2023
Senthil matric hr secondary school
10th
94%
Senthil matric hr sec school
12
77%
Bharadhidasan university
Bsc maths
85%
Bharadhidasan university
Msc Maths
86
Interests
Content writing
Reading books
Languages
Tamil
English
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