Practice Manager
Resume:
Coutija Harris
McKinney, TX *****
***************@*****.***
Work Experience
Office Manager
Illume Dental-McKinney, TX
May 2023 to Present
• Oversee daily operations, including patient scheduling, billing, reception, and record management to secure a smooth patient experience
• Streamline office processes by analyzing workflows, recommending, and implementing policy improvements, driving operational efficiency
• Prepare and manage financial reports, track P&L performance, and implement strategies to meet and exceed financial goals
• Lead billing and collections, implement patient retention strategies, and resolve patient concerns, assuring optimal satisfaction and loyalty
Consumer Banking Relationship Specialist
Bank OZK-Allen, TX
September 2023 to September 2024
• Engaged customers in personalized conversations, identified financial needs and recommended tailored products, services, and digital solutions
• Drove referral opportunities for complex business accounts, including deposits, loans, and business services
• Solved customer concerns proactively, delivered timely, professional, and effective solutions to maintain high satisfaction levels
Customer Care Analyst I
Mutual of Omaha-Remote
November 2021 to April 2023
• Delivered exceptional service through multiple communication channels, resolving customer issues with expert knowledge of products and services
• Supported customer retention efforts while identifying opportunities to cross-sell and enhance business growth
• Handled customer inquiries efficiently in a fast-paced environment, ensuring prompt and accurate responses
Branch Manager
Credit Central Loans and Taxes-Rosenberg, TX
March 2020 to April 2021
• Facilitated business development by introducing clients to credit services and overseeing staff performance in line with organizational goals
• Coordinated credit extensions, collections, and delinquency reduction efforts, meeting targets in loan volume and past-due account resolution
• Conducted outside sales calls and provided management with comprehensive reports on consumer activity
Assistant Manager
Regional Finance-Rosenberg, TX
June 2019 to January 2020
• Collaborated with leadership to develop marketing strategies that increased loan portfolio growth and branch profitability
• Managed loan applications, actively solicited customers, and developed plans to rectify overdue accounts and reduce delinquent debt
• Trained and mentored new staff, sustaining high performance and adherence to company standards Relationship Banker
Kforce - Opus Bank-Everett, WA
August 2018 to February 2019
• Opened and maintained customer accounts, processed transactions, and provided solutions for a range of banking needs
• Built strong relationships with both clients and internal partners, optimizing service opportunities and enhancing operational efficiency
• Delivered outstanding customer service, ensuring a seamless experience for clients while addressing their financial needs
Retail Banker II
Woodforest National Bank-Indianola, MS
September 2017 to June 2018
• Processed payments, withdrawals, and loan authorizations with accuracy and compliance with banking policies
• Promoted and cross-sold bank services, meet sales targets and effectively supervised customer accounts
• Addressed customer concerns, settled disputes, and provided expert advice on financial products and services
Education
Master of Business Administration in Business Management Nova Southeastern University
Master of Business Administration in Human Resource Management Nova Southeastern University
Skills
• Customer Engagement & Retention
• Cash Flow Management
• Accounts Receivable & Payable
• Business Growth Initiatives
• Multi-tasking & Prioritization
• Office Administration & Management
• Time Management
• Digital Banking Platforms
• Point of Sale (POS) Systems
• Conflict Resolution & Complaint Handling
• Records Management & Filing Systems
• Client Relationship Development
• Verbal & Written Communication
• Email & Phone Communication
• Negotiation Skills
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Scheduling Software
• Staff Supervision & Leadership
• Sales Support & Cross-Selling
• Team Collaboration
• Scheduling & Workflow Optimization
• Profit & Loss (P&L) Management
• Data Entry & Documentation
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