Remote Contact Center Representative
Resume:
VB
OBJECTIVE
To find a diverse employer who
thrives on making a change. I am a
team player who is determined to
see a job completed efficiently. My
analytical skills & workmanship,
along with my experience, would be
a genuine asset to your company.
SKILLS
MS Office, Outlook
A/P & A/R* Typing
Data Entry, Management
Cash handling, Food handling
Merchandising
Strong Work Ethic
Effective Time Management
Flexible/ Adaptable
Positive Attitude
Problem-Solver
Team Player
VALERIE BROOKS
3229 MISSION COVE WAY APT 240
OCEANSIDE CA 92054 ************@*****.***
DISASTER RECOVERY SPECIALIST
SMALL BUSINESS ADMINISTRATION
10/2021 - PRESENT •40 + HRS WEEKLY
Respond to customer inquiries, ranging from routine to complex, and provide detailed information regarding federally declared disaster and SBA's disaster loan programs.
Prepare written responses to email inquiries received through SBA's disaster customer service mailbox.
Assist borrowers with completion of loan closing documents and answer questions regarding the loan closing and disbursement process.
Accept borrower payments using online payment processing tools and use a variety of computer systems to research customer inquiries, recorded call activity and prepared appropriate forms and letters. GREETER
MURAMID MURAL MUSEUM ART CENTER
12/2016 – PRESENT • 30 + HRS WEEKLY
Greeted guests and clients daily.
Explained ethos of museum to visitors.
Answered incoming phones.
Assisted with painting of murals.
Responsible for cataloging murals
Compiled mailing lists regularly
Recorded inventory of merchandise/stock
2
OFFICE ASSISTANT
THE GREATER CHERNOBYL CAUSE
10/2011 TO 02/2012 • 40 HRS WEEKLY
Performed extensive data entry daily.
Responsible for daily cold calls
Telemarketing and outsourcing as required.
Planned fund raising activities accordingly.
Lead cashier for thrift merchandise shop
ASSISTANT MANAGER
REDA'S CAFE
05/1989 TO 02/1990 • 40 HRS WEEKLY
Night shift short order cook
Performed prep work of food items.
Responsible for close of day
Managed staff hours and wage sheets
Trained and directed café staff.
Ensured café staff provided a warm and welcoming. environment
Responsible for cleaning of café area and completion of daily records for health and safety
Weekly Stock Management
Daily Cash Handling
HEAD TEACHER
BERKELEY HEAD STARD PARENT CHILD CENTER
05/199 TO 2-04/1994• 40 HRS WEEKLY
Was responsible for the supervision of staff and daily activities at children center
Organized classroom age appropriate and developmental activities
Conducted parenting training classes.
RECEPTIONIST
AT&T SMALL BUSINESS AND SALES
01/1985 TO 05/1985• 40 HRS WEEKLY
Answered all incoming calls for sales representatives.
Routed calls to appropriate personnel
Greeted incoming visitors to sales office.
ADMINISTRATIVE RECEPTIONIST
BARRY L. MILLER ENG
03/1984 TO 08/1984 • 40 HRS WEEKLY
Answered all incoming phone lines and routed to
appropriate personnel
Received and sorted all incoming mail.
Light accounts receivable and accounts payable
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