Experienced Financial Responsibility Liaison and Collections
Resume:
Roberta Harriman
Lakeland, FL 33811
Professional Experience
Elder Services
May 2015 – Current
Liaison for all services required:
Medical, financial, legal, and power of attorney
Prevention of financial exploitation and fraud
Transportation to and from medical appointments
Shopping and light housekeeping
Follow-up on open Medicare claims and co-pays
Disperse daily medications as needed
Self Employed
May 2015 – Present
Credit Counseling:
Educate customers by reading and understanding credit bureau reports, reviewing credit card debt, dispute and resolution
Collection agency issues
Correction of inaccurate information
Dan’s Pressure Wash, Zephyrhills, FL
May 2015 – December 2022
Collections Agent:
Managed customers’ delinquent accounts, and effectively retrieved payments
Negotiated payments to settle accounts and documented all actions within the collections process
Handled numerous calls daily regarding collections, complaints, investigations, billing discrepancies, dispute resolution, account reconciliations Roberta Harriman
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BIC Graphic USA, Clearwater, FL
November 2006 – April 2015
Collections Specialist:
Reviewed and analyzed customers’ accounts to recover outstanding balances
Handled portfolio collection accounts, negotiated payments, and processed settlements
Account resolution
Interact with Sales, Marketing, and warehouse to resolve discrepancies
Consistently met the company’s monthly goals and performance metrics Education
Mount Ida College, Boston, MA
AS Business Administration, May 1980
Military
United States Army Reserve, Fort Jackson, SC and Fort Lee, VA
283rd Transportation Unit, Boston, MA, 1987 – 1991 Serving in the military can be a life-changing experience. From the discipline and training to the camaraderie and sense of purpose, it is an honor to have served. During my time in the 282nd Transportation Unit in Boston, MA, I learned how to work as part of a team and developed skills that have stayed with me throughout my life.
Skills
Collections
Customer Service
Computer Skills
Attention to Detail
FDCPA
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