Resume Title: Multisector Customer Service Professional with Health

Bernadette Hopton

customer service

Tampa, FL

To obtain more experience and become an better asset to any company I work with. I have had the pleasure of working with different computer programs such as Citrix, rumba or epbd,medcompass medhok evicore etc. to deal with health insurance and other benefit related items or issues also claims as far as hrp program is concerned. I have been using these skills I acquired during remote employment through various employers.

Authorized to work in the US for any employer

Work Experience

DSP (Direct Support Professional)

Sevita-Brandon, FL

February 2024 to Present

Watch over residents through thenight drop at ADPClean and cook. Maintain line of site for sucide watch make sure behavior plan is

Implemented

HHA - Home Health Aide

HomeWell Care Services-Tampa, FL

March 2023 to Present

Cooking cleaning basic adls for elderly patients escorting them to the store and bathing. Delivery Driver

Veho-Tampa, FL

June 2022 to Present

Driving locally to deliver hello fresh butcher box and other items HHA

Tlc companions-Bethpage, NY

May 2017 to Present

Escorting clients to dr appt cleaning cooking and helping with adls Provider Customer Service Representative

Aetna/ Continnum-Remote

September 2021 to September 2022

Reviewing benefits, appeals claims and service code inquires. Making sure that required authorization are met for service to be rendered.

Customer Service Representative

24-7 Intouch-Tampa, FL

October 2020 to December 2021

Addressing account inquiries and order issues and resolving them for customers Program Supervisor

Neurointernational-Sarasota, FL

December 2018 to March 2021

Guiding patients to full recovery and assisting with everyday living while instructing employees on what to do and how to do to it. Input clients day to day routine and changes in mood or physical view Manager

McDonald's-Long Beach, NY

July 2015 to July 2018

running the over night shift open and close of pos Companion/Caregiver

Caring senior service-Melville, NY

March 2017 to June 2018

Light house keeping and company to dr appt and and running errands Cashier training sandwich maker and team leader

Wendy's-Greenvale, NY

March 2014 to August 2015

Assisting with day to day adls and regular care instructed by rn Hha- cleaning cooking, assisting patients

Allen health care-Hempstead, NY

September 2010 to November 2013

Assisting with every day needs.

Education Consultant

Expert Marketing LLC-Oldsmar, FL

June 2010 to February 2011

Responsibilities

Make calls to potential school bound clients

Accomplishments

I help people find schools that meet their needs.

Skills Used

I demonstrated persistent and drive that even the most reluctant client couldn't say no. Lead finder for mortage company

Century 21

2006 to 2006

Hostess

Reception

2001 to 2003

bussser

Education

High school or equivalent in Diploma

Uniondale High School - Uniondale, NY

February 2002 to June 2006

Skills

• Home Care

• Caregiving

• Retail Sales

• Cooking

• Cash Handling

• Home Care

• Caregiving

• Retail Sales

• Cooking

• Cash Handling

• Meal Preparation

• POS

• Vital Signs

• Patient Care

• Senior Care

• Cleaning Experience

• Laundry

• Dementia Care

• Childcare

• English

• Alzheimer's Care

• Nursing

• Medication Administration

• Hospital Experience

• Cashiering

• Customer service

• Memory Care

• Hospice Care

• EMR Systems

• Microsoft Word

• Personal Assistant Experience

• Office Management

• ICD-10

• Medical terminology

• Communication skills

• Windows

• Vital signs

• EMR systems

• Personal assistant experience

• Medical terminology

• Cooking

• Live chat

• Driving

• Cash register

• Retail sales

• Citrix

• Cash handling

• Windows

• Mac OS

• Salesforce

• iOS

Certifications and Licenses

HHA

August 2009 to Present

Home health aide New York

HHA

June 2010 to Present

Home health aide Florida

Home Health Aide

CPR Certification

First Aid Certification

BLS Certification

February 2023 to February 2025

Certified Home Health Aide

May 2010 to Present

Assessments

Case management & social work — Proficient

July 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Proficient

June 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Caregiver fit — Proficient

May 2022

Measures the traits that are important for successful caregivers Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Worked in healthcare assisting with documentation or recorded for clients for over 5 years.

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