Remote Contact Center Representative from Home applicant

Timothy L. Jones

**** *. ******** ***. ***********, MO 65807

Email: *************@*****.***

Phone: 916-***-****

Personal Objective: I am a dedicated, patient, open minded team player with goals to complete

tasks efficiently in any given environment. I am seeking a position where I can learn and excel

while benefiting consumers and the company's direction.

Work Experience

Account Expert

July 2018 - November 2025

T-Mobile

Manager Mike Lewis 608-***-****

● Answer inbound and make outbound calls to customers in regards to their accounts.

● Make follow up calls to customers to resolve outstanding issues.

● Update financial information, process payments and create repayment plans on

collection accounts.

● Provide resolutions to customer’s questions regarding billing, account activity, disputes

and also offer upgrades.

● Provide exceptional customer service support and resolutions on escalated calls.

● Participate in weekly team meetings discussing stats and ways to strategize customer

satisfaction and other duties assigned by Management.

Professional Recording Artist / Music Producer

May 2008 - present

Sounds by The Pounds Productions

Owner: T-Smoove 417-***-****

● Professional writer, Producer, Engineer, Screenplay writer and Video producer.

● Business Promoter and Radio host.

Behavior Technician Supervisor

June 2014 – April 2018

Arc of the Ozarks

Manager: Troy Stegall 417-***-****

● Extensive monitoring of mentally challenged clients.

● Kept accurate logs of clients daily activities, prepared fresh hot meals and maintained a

clean environment.

● Ensured clients completed all assigned tasks.

● Transported clients to personal appointments and coordinated family visits.

● Observed clients and co-workers behaviors and implemented behavior redirection when

appropriate.

Languages

English & Spanish

Education

C.K. McClatchy High School, Sacramento, CA - Diploma received

California Housing & Rental Association, Sacramento, CA - Certificate received

Midi-Music Programming, Sacramento, CA - Music Business Certificate received

CA Sacramento Job Corps, Sacramento, CA - Certificate received

Tech School Property Management, Sacramento, CA - Certificate received

Retail Sales Certificate, Sacramento, CA

Digital Music & Marketing Technical Training,

Sacramento City College

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