Operations Support & Accounts Specialist

Andrea Carter

La Grange, GA ***** 706-***-**** **************@******.***

Dynamic professional with a proven track record at Lakes-Dunson-Robertson Funeral Home, excelling in customer service and accounts receivable management. Skilled in enhancing operational efficiency through process improvements and effective communication. Recognized for developing supportive resources for clients and ensuring compliance with industry standards in previous roles.

• Assertiveness Verbal and written

communication

• • Teamwork and collaboration

• Customer service • Data entry • Computer proficiency

• Accounts receivable Bookkeeping and

reconciliation

•

Office Liaison, 06/2021 - Current

Lakes-Dunson-Robertson Funeral Home – LaGrange, GA

• Managed communication between clients and service providers to facilitate seamless operations.

• Developed resource materials for bereaved families, enhancing support during difficult times.

• Implemented process improvements that streamlined scheduling and logistics for services.

• Processed and reconciled accounts receivable transactions to ensure timely cash flow.

• Generated accurate invoices and statements, enhancing customer satisfaction and retention. Re Inspector, 09/2011 - 02/2019

Interface – LaGrange, GA

• Conducted thorough inspections to ensure compliance with industry standards and safety regulations.

• Identified and documented defects, initiating corrective actions to maintain quality assurance.

• Collaborated with cross-functional teams to enhance inspection processes and drive operational efficiency. Associate of Science: Funeral Service, 05/2021

Professional Summary

Skills

Work History

Education

Gupton-Jones College of Funeral Service - Decatur, GA

• A.S. Turner and Sons Funeral Home Scholarship Recipient

• 3.79 GPA

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