System/Service Technician with A+ Certification

Said Djawad

**** ******** **., *********, ** ****3

Home: 925-***-****

Email: **********@*********.***

SYSTEM / SERVICE TECHNICIAN

Detail-oriented and customer-focused IT professional with over 6 years of experience in system support and service. Certified in A+ with strong hardware/software troubleshooting skills and a successful track record in diagnosing and resolving network issues. Proficient in installation, configuration, upgrades, and system migration for both end-users and enterprise environments. TECHNOLOGY SUMMARY

Software: Microsoft Office, ActiveLink, Lucent Technologies, Mars, Core Hardware: Motherboards, Video Cards, Sound Cards, Monitors, CD-ROM Drives, Scanners, and Printers

Networking: New Bridge, Cascade Systems, Network Chips PROFESSIONAL EXPERIENCE

Service Technician

AT&T DataComm Inc., San Ramon and Sacramento CA 05/2000 – Present

● Provided Tier 1 technical support for over 7,000 calls/day

● Delivered troubleshooting for ATM and DSL systems

● Installed, maintained, and repaired various telecommunications equipment

● Managed and updated analytical tools, ensuring smooth operation

● Created user documentation and installation data manuals

● Supported extensive user base via telephone and on-site troubleshooting

● Logged tickets for recurring issues and escalated when necessary Computer Technician

FedEx, Concord, CA 01/2000 – 05/2001

● Diagnosed and resolved system connectivity and password reset issues

● Provided desktop support and minor hardware repairs

● Assisted staff in routine problem resolution

Store Manager

BZ Mart, Antioch and Antioch, CA 03/1999 – 01/2000

● Managed operations and supervised staff of five

● Oversaw inventory control, vendor ordering, and display setup

● Ensured compliance with IRS reporting and payroll generation

● Calculated revenue and prepared tax documents

EDUCATION AND TRAINING

Heald Technology College, Martinez, CA

Associate of Science in Computer Technology, January 2000

● Graduated with a 3.50 GPA

● Awarded “President’s List” and “Three-time Director’s Award” for perfect attendance

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