Customer Service

Davinna Williams-Lomax

Houston, TX 541-***-**** ***.****.****@*****.***

Summary

Customer service professional with experience in banking, healthcare, logistics, and security. Skilled in fraud prevention, client support, and team collaboration. Dependable, adaptable, and committed to delivering high-quality service and building strong relationships.

Skills

Customer service excellence

Cash handling & fraud prevention

Branch operations

Credit analysis

Problem-solving & teamwork

Dependability & honesty

Experience

Retail Banker — Woodforest Bank Houston, TX (12/2024 – Current)

Provide client services with focus on cash handling and fraud prevention strategies.

Caregiver — Agape Home Health Houston, TX (05/2023 – 12/2024)

Supported clients with daily living needs, promoting independence and quality of life.

Courier Runner — Medical Supply Company Houston, TX (06/2021 – 12/2023)

Delivered medical supplies safely and efficiently, improving service reliability.

Surveyor — Luce Research Houston, TX (09/2022 – 05/2023)

Collected and analyzed field data for reports using GPS and technical tools.

Security Guard — Avail Security Group Houston, TX (11/2021 – 08/2022)

Maintained secure environment through patrols, surveillance, and visitor screening.

Peer Support Specialist — Transition Projects Portland, OR (07/2016 – 08/2020)

Mentored clients in recovery, goal-setting, and building resilience through trust and communication.

Education

Social Human Management — University of Phoenix, Tempe, AZ (08/2015)

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