Versatile Administrator and Customer Relations Professional

Guy E. Patterson

Pensacola, FL 720-***-**** E-mail: *******@***.***

OBJECTIVE With extensive experience and skills in customer relations, business administration, and coordination, I am seeking a position that will utilize my attention to detail, organizational and problem-solving skills and allow for advancement as my performance justifies.

PROFILE Proficient in communicating effectively with various personalities from many different backgrounds; excellent at delivering relevant information in easy-to-understand terms; meticulous attention to detail and extremely organized with an excellent work ethic; always looking to do the job as efficiently and effectively as possible; anticipates problems and works to prevent them from occurring.

EDUCATION University of Iowa - Iowa City, Iowa

Bachelor of Science in Business Administration

Major: Marketing Minor: Psychology

Grade Point Average: 3.53 / 4 School of Business GPA: 3.85 / 4

PROFESSIONAL EXPERIENCE

Licensed Insurance Agent - Globe Life Resident Producer Individual – Home / Remote

04/24 – 12/26 Accident and Health, Life

License Number: 3998152

Substitute Teacher - South Madison County – Pendleton IN

06/24 – 06/25 K - 12, various grades and subjects

Assistant Golf Professional - Concert Golf Properties, LLC – Westminster, CO / Pendelton, IN

04/22 – 03/24 Responsible for the daily operations of the golf course and club facility including tee time policies, organizing the club competitions and tournaments both among members and outside corporate events.

Inventory management includes ordering merchandise, stocking the golf shop, selling merchandise, and monthly reconciliation of inventory levels.

Supervising and training golf staff to provide quality customer service to the members and guests including hiring, performance reviews and promotions.

Public relations and promotion of the club by marketing through social media

Golf Store Manager - Golf Galaxy – Westminster, CO

01/20 – 03/22 Inventory manager including ordering, receiving, stocking and reconciliation of inventory levels.

Selling merchandise to fit the customers’ needs and maintain revenue goals.

Personnel manager including supervising staff, training new hires, payroll management, performance reviews and promotions or firings.

Collections Representative - State Farm Bank – Bloomington, IL

01/18 – 12/19 Responsible for receiving or initiating calls with delinquent customers by phone to collect payments and bring accounts current.

Receive and submit payments for posting to customer’s account.

Negotiate payment plans for delinquent accounts.

Authorize extension/deferment plans for hardship accounts.

Maintain records of collection and status of accounts and initiate repossession proceedings when necessary

Guy Patterson's resume page 2

Purchasing Agent - Lennar Homes, LLC – Tampa Bay, FL

03/17 – 12/17 Establish and maintain good working relations with all trade partners.

Negotiate a fair price for material and labor for the construction of single-family homes, townhomes and multi-unit homes.

Stay informed of material prices on the global market and adjust pricing according to the negotiation/agreement of trade partners.

Lending Officer - Traveler’s Insurance – Denver, CO

03/15 – 02/17 Review and verify loan applications for income and residence history.

Approve or deny loan applications and offer customers options if available.

Call current loan holders if more than 30 days delinquent with payment.

Advise customers of insurance for repayment of loan if loss of job or income.

Answer customer questions and concerns and offer repayment plans if needed.

Process approved loan applications and complete loan initiation with customer.

Golf Course Manager - Red Hawk Ridge Golf Course - Castle Rock, CO

03/06 – 03/15 Golf instructor including private and group lessons and junior golf mentor.

Golf shop manager including merchandise management, tee time organization, tournament director and food and beverage assistant manager.

Promotion of golf course and events by marketing through social media outlets.

ACHIEVEMENTS AND AWARDS

Achieved Dean’s List Honor at University of Iowa every semester with a GPA of 3.5 or better.

Achieved President’s List Honor at University of Iowa by earning a grade point average of 3.8.

Earned the Titleist Academic Scholarship for the PGA’s Golf Professional Training Program

Earned Class A membership in the PGA (Professional Golfers Association) in June 2007

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