Nursing Leadership Chronic Disease Management

NIRO W DONGGA-AS

Internationally Educated Nurse

+1-437-***-**** / ******@*****.*** / LinkedIn

Chronic Disease Management (GPA 4.0)Nursing Leadership and Management (GPA 3.8) Seneca Polytechnic Seneca Polytechnic

Finch Ave E, North York, CA Finch Ave E, North York,CA Bachelor of Science in Nursing Bachelor of Science in Biology University of the Cordilleras Saint Louis University Baguio City, PH Baguio City, PH

Personal Support Worker (casual) - 9/2024 - present Sienna Senior Living - Toronto, CA

● Provides Resident Supervision and Assistance - support residents with their activities of daily living including eating, dressing, hygiene and grooming as per residents’ individual plans of care.

● Provides Resident Care and Services - aids residents with respect to their communication and connections by encouraging them to wear individual sensory aids such as glasses, hearing aides, etc.; ensures residents have constant and easy access to mobility or assistive devices such as canes, walkers, call bells, etc.

● Supports Resident Comfort & Well-being - provides ongoing cognitive, social, emotional, and spiritual support; as well as oral and dental care; encourages residents to participate in programs offered by the Resident Experience Team, whether individual or in groups.

System Support Analyst - 11/2022 - 4/2023

IQVIA Solutions Operations Center Phils., Inc. - Pasig City, PH Research analyst - served as the virtual study coordinator for Biogen’s (in collaboration with Apple) brain health study. I facilitated completion of protocol specific tasks remotely using the telephone and email. Some of the duties included (but are not limited to):

● Provided information and follow-up to incoming calls and emails per project direction

● Administered informed consent verbally or online

● Followed up with participants per protocol

● Collected and entered data in the study electronic data capture system (EDC) per protocol

● Recognized and escalated any issues according to protocol

● Resolved any data queries

● Maintained investigator site file as necessary

Nurse I - 05/2021 - 09/2022

City Government of Makati - Health Department - Makati City, PH

● COVID-19 vaccination program (roles: vaccinator and assistant site manager)

● Public health nurse at a community health center with focus on Expanded Program on Immunization, telehealth, and face-to-face consultations.

● Other duties: admission of patients, administration of parenteral medications as ordered by the physician, removal of sutures, proper documentation, updating and submission of reports.

Subject Matter Expert - 06/2017 - 01/2021

Uber COE LLC - Account Security & Risk Team - Taguig City, PH

● Built, operated, scaled and improved community operations with a heavy focus on solving problems and leading teams to deliver stellar outcomes.

● Continuously improved processes, advocated passionately on behalf of our community to influence the overall customer experience, and managed stakeholder relationships across the larger business to set the right expectations and delivered on them. Subject Matter Expert - 04/2015 - 05/2017

TaskUs, Inc. - Uber Rider & Driver Snowball Support - Taguig City, PH

● assisted a group of email representatives with their product and process-related queries

(through floor walk and chat)

● monitored agents' contacts/tickets following a quality guideline, and provided feedback in a timely manner

● attended weekly meeting with the training and quality team for calibration

● cascaded important updates and/or critical information through team meetings and email

● reported bugs and/or errors to stakeholders

Transition Consultant - 11/2011 - 04/2015

Convergys Phils. - DirecTV Billing & General Inquiries - Baguio City, PH

● served as the POC of teams of newly hired employees (post training)

● provided guidance and encouragement during their transition/nesting period

● coached agents to improve KPIs

● constantly monitored agents' performances through audits, call monitoring, and side-by-side sessions

● performed ad hoc tasks assigned by the operations management Registered Nurse

-Professional Regulation Commission, PH

Contact this candidate