Data Entry Assistant Candidate with Intake Coordination Experience

Sydni Pilar Lafate

Maricopa, Arizona - 760-***-**** – ********@*****.***

Customer-focused professional with a positive attitude, strong willingness to learn, and the ability to remain composed during challenging situations.

QUALIFICATIONS

• Excellent Communication Skills

• Broad attention to details while working in a high call volume Environment.

• Dependable, Resourceful, Empathetic listener and Collaborative individual EDUCATION

La Quinta High School, 2014

Somatherapy Institute of Massage Therapy Rancho Mirage, CA 2015-2018 Certified Massage Therapist in CA

RELATIVE WORK EXPERIENCE

TriageNow Intake Coordinator Chandler, AZ

October 2023 – Present

• PRN Shift Supervisor, monitor schedules and breaks of Employees

• Coach other Intake Coordinators on their performance

• Assist and Support Callers with their incident report

• Manage High Volume Data Entry

• Resolve concerns that may have arisen for other fellow Intake Coordinators.

• Provide callers with information regarding follow up treatment and their Employer’s guidelines for workplace injuries.

• Maintain accurate data on behalf of the Injured Employee and their Employer.

• Determine the correct course of action and procedure of each call based on TriageNow specifications.

Tommy Bahama Miramonte Resort and Spa Indian Wells, CA December 2022- April 2023 - Massage Therapist

Desert Sands Unified School District Indio, CA

December 2018- September 2022 - Nutrition Services Assistant

• Serve students meals in a timely manner.

• Weekly meal prepping, cleaning and organizing walk in’s

• First In, First Out

• Substitute for other school sites

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