Senior Resource Worker - Customer Service Expert

*** ****** ******* **, ************, ***** •

*********@******.*** • 757-***-****

PAM LORENZ

Customer service

PROFESSIONAL SUMMARY

Senior Resource Worker with expertise in customer service and a proven track record of addressing senior housing needs through effective collaboration with organizations like A Place for Mom. Demonstrates strong skills in problem-solving, creative thinking, and time management, with a focus on connecting clients to appropriate resources. Committed to leveraging critical thinking to enhance service delivery and support community well-being. EMPLOYMENT HISTORY

SENIOR RESOURCE WORKER Aug 2023 - Mar 2025

Working Solutions Contract

TURBO TAX AID Dec 2021 - Apr 2023

Working Solutions Contract

SKILLS

Problem Solving (Skillful), Creative Thinking (Beginner), Critical Thinking (Beginner), Time Management (Skillful). EDUCATION

DIETETICS Aug 1975 - May 1977

James Madison University Harrisonburg

Worked with A Place for Mom to determine what their needs were for senior housing. If possible I would connect them with Senior Advisor to help them with housing.Engaged with clients to assess senior housing needs, connecting them to advisors for tailored support, resulting in improved client satisfaction. Provided exceptional customer service in tax preparation, fostering client trust and ensuring a smooth filing process.

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