Tech-Savvy IT & Data Ops Professional
Resume:
Delmonique Brown
Apt G **1
Harahan,LA 70123
***************@*****.***
Professional Summary
I am skilled in data entry and managing multiple systems, Intermediate computer skills with proficiency in Microsoft Office applications Outlook/Microsoft email, consumer apps, faced pace learner, Innovative Software knowledge, Time management skills, sales, scheduling & delivery monitoring, Security, Firewalls, VPN Networking, Order Processing, Logistics
Sleep Number Corp July 2017- Current
IT Technical Specialist
Provide daily technical support for X+ users, resolving hardware, software, and network issues.
High call volume/ 50- 80 incoming calls
Install, configure, and troubleshoot computers, printers, mobile devices, and peripherals.
Manage user accounts in Active Directory, including password resets and permissions.
Respond to service tickets and maintain documentation, meeting SLA deadlines.
Support system upgrades, security patches, and software installations.
Deliver clear, customer-focused support to improve user productivity.
Vinson Guard Security
June 2015 – August 2017
Site Supervisor
-Provide general office operations, filing, collecting data, updating client accounts, Multi line phon. Scheduling . payroll, Excel, Spreadsheet, Data Entry
Front End Manager
February 2012-August 2016
Lowes Home Improvement- New Orleans, La
-Front Office Associate, filing, data entry
-Provide customer services, greet customers, cashier, promote sales, manage employees
IT Specialist
October 2008- February 2015
AT&T,SBC Internet Services Metairie, La
Provide excellent customer service while fulfilling customer needs such as: trouble- shooting connectivity issues, scheduling appointments, management of personal accounts, and act as a liaison between family, corporate offices, and professional
Educational Background:
Delgado Community College, 2018-2023
New Orleans, La
Network Technology AAS
CompTIA A+
CompTIA Network+
Google IT Support Professional
Microsoft 365 Certified: Fundamentals
Contact this candidate